Get support for your mobile device from any Windows or Mac computer! You can now receive technical remote support for your mobile devices. Technicians have the ability to chat, transfer files back and forth, view device information, stop processes, push and pull Wi-Fi settings, and much more.
It is even possible for your device (Samsung, Sony*, Asus, Lenovo, HTC, LG, ZTE, Huawei, Alcatel One Touch / TCL and more) to be remotely controlled, allowing the technician to access your device as if it were in their own hands.
Features:
• Chat
• View device information
• Remote Control
• File transfer
• App list (Uninstall apps)
• Process list (Stop processes)
• Push and pull Wi-Fi settings
• View system diagnostic information
• Real-time screenshot of the device
• Store confidential information into the device clipboard
• Secured connection with 256 Bit AES Session Encoding
It has never been easier to troubleshoot devices!
Quick Guide:
1. Download and launch the app.
2. The other side, (e.g. the support technician), needs to install and start the TeamViewer full version on his/her computer (download at www.teamviewer.com).
3. Pass your ID on to your trusted technician, who is using the TeamViewer full version.
* Sony devices require the Device Administrator permission.
I support my parents long distance on their Android tablets. As you can imagine explaining where to press or drag without knowing exactly what the other side is seeing is pretty frustrating. I just tried this app yesterday and it’s MIND-BLOWING! I have the same control as I’d i was sitting at the table with them! I can also coach them through printing from their tablet or installing software, adding new books, ect. This saved HOURS of frustration! Thank you TeamViewer!
Updated… it’s been almost 4 weeks and I tried it again. Seems to be working fine now. Was able to get my dad’s Android phone back in order. Old Review… Used to be easy and great for controlling an Android phone from a PC… I used it to fix my 83 year old dad’s phone across the country. Now I can’t get it to work even after troubleshooting for several days, and blindly walking my dad through multiple screens and menus. The best I can do is view his screen.. can’t control it at all.
For some reason they make it super complicated to connect to another person’s phone, I don’t understand how it’s so hard to just make a quick connect button that doesn’t require any prompts, I use this to help my grandmother with her phone but so far it’s worked 1 of the 10 times I’ve tried it, there’s no way I’d ever pay for any premium service if the free one is trash. The prompt gives her 3 different options even though it should just be “yes” or “no” which confuses her.
In short, a good app that’s now hampered by flawed ‘commercial use’ detection and slowness. The good: It’s free and easy to use. The bad: Uses too much resources that end up heating up and crashing my phone. Sluggish compared to alternatives. Lately, just times out within seconds of connecting to my personal phone, which makes it unusable. Therefore, I no longer use, or recommend it. AnyDesk works, and works better, free.