Managing your medicine is easier when our app does it for you.
The newly designed Express Scripts app lets you easily and quickly find everything you need for your medicine. It’s like having a knowledgeable pharmacist in your pocket.
Find a preferred pharmacy, refill your prescription and check your order status—anytime, anywhere.
Whatever you’re looking for, find it faster on the Express Scripts mobile app.
You must have an Express Scripts prescription benefit plan through your health insurance or plan sponsor to use this app.
This app and/or some if the features described may not be available for all plans or benefit types.
Express Scripts is easy and fast. The app makes organizing and tracking prescriptions easy and fast. The text messaging is a great tool that lets me know when prescriptions are due and when they are shipped. Auto ship is a time saver and stress reducer. Express takes excellent care of their clients. Customer service calls are easy too.
My only complaint is that they take a long time to ship. It is free shipping though, so its not too bad. Its just not great for new meds. I wish they could provide other shipping methods, like first class, or same day. I’m not necessarily saying for free, because shipping fees can be ridiculous. I think it would be nice if they provided it for free on first time *ever* fills thiugh. Not necessarily a re-sent script’s “first” fill, but if it’s never been filled in your system.
They have a few kinks they need to work out with this app. For example, I have access to my in my husband’s list of medications but the app makes it more difficult to switch between our two medicine cabinets. Then, when I switched to my cabinet from his, it wouldn’t list my meds. Also, I was pretty much forced to rate the app before it would let me exit even though I kept hitting remind me later
Ever since I downloaded this app 3 years ago, I’ve never been able to access the menu option. It is unresponsive and doesn’t do anything when pressed. This is frustrating since in order to view my ID card, I need to be able to access the menu. I’ve had this app installed on 3 different Android phones and it’s the same result on each. I have this app installed on my backup iPhone and it has a different layout (menu options available at the bottom of screen) so I’m able to view my ID that way.
Manual login is so annoying. It will not save my login info, and the login autofill is always incorrect. So frustrating! If you get an error a few times, you get locked out and have to sit on hold for 30 minutes to speak to someone for a reset. Also, the abilities to manage prescriptions are limited.
Just started using this app so I could sign up for home delivery of my prescription. At the drug store counter the insurance would only provide for 1 month at a time. But home delivery let me get 6 months at a time, for no charge, still 100% covered, so yay! Had problems in app with address verification screens having errors, but when I hit the back arrow through about 4 different address screens, it actually moved forward and processed, so weird but I finally finished the order processing.
The “medicine cabinet” feature hasn’t been working for months. it is a great feature that allows me to see all of my scripts at once which is helpful for doctor’s appointments. Other than not being able to use the best feature the app is ok. updating because the feature is still not working.
6/13/2020 update: Now app just won’t load my orders or prescriptions. Every time I try to use it I get more disappointed. Terrible app, even worse than the web site. Every time I’ve tried to use it in the last four months I always get the error “Because of an error in our system, we can’t complete your checkout right now. You can try to check out later or call us at the toll-free number on your member ID card. Reference number: 8068” The “checkout later” part has never worked.
Express Scripts is great. The app not so much. Navigation and layout need significant redesign. Prescriptions marked “New Prescriptions” shown in red can not be filled and must be called in for no reason. Phone agent can’t see what the app shows which adds to order complexity. There are often multiple prescriptions for the same item and old prescriptions that can’t be removed or hidden in the mobile app. Refilling a current (not new) prescription is usually easy.
Layout is Confusing. Every time I want to find something, I end up going through all of the screens clicking on things until I find it (which is almost never where I think it should be). Medicine Cabinet only shows counts. Transfer to Home Delivery shows nothing for me. Refills & Renewals only shows meds it knows are ready to be refilled. Order History shows more info but for everything. Needs some logical flow to get from one place to another. List all meds so we know why it’s not an option.
I was skeptical, but this is really an easy app to navigate thru! Anything govt related is usually layers and layers before you can do the simple action you needed to do, BUT express scripts is not like that! So happy I switched over to express scripts! Best decision of the year. Update: 03/23/2021 I am still delighted with express scripts, they take care of getting new prescriptions from my doctor and I can set up with automatic refills, so 1 less thing to worry about.
Very functional and easy to use. I rarely use the word “functional”, but this app is exactly that. Very easy to use. You can see all your prescriptions listed out….. and you can pick and choose which to renew and also see the history of each one. Makes my life much easier. AAA+++
This app needs major work. The menu screen as well as several others have text displaying on top of each other. When I use the drop down menu, the buttons work when they want and I have yet to log out. When I press the logout button, it closes the menu and returns to the screen it was on. The display id card works well.
The app is nearly useless because you can’t use the menu “hamburger”, or the “x” button in the top left. i have a Galaxy S9+, running Pi. I specifically turned off all my edge touch borders, thinking that might be the problem, but it is not. The “x” and the “hamburger” just sit there, teasing.
The app does not allowing a screenshot. I don’t understand why I can’t take a screenshot of my own medications or the confirmation page. I can take a picture of the screen with my wife’s phone!!! So all the feature does is make extra work for me while not achieving security. Another bad feature is “specialty” medications appear as if they can be ordered from the app. They cannot, ordering requires a separate call to Accredo Specialty Pharmacy but you won’t know that until they don’t show up.
While the old app had bugs, this updated one is has issues of its own. Like many others on here, taking away the medicine cabinet and ability to see retail and other family members are majors losses. Also, why did you take away the alerts? I found it really useful to have a reminder alert on my phone. The new app is more visually pleasing though!
I like the ability to have access to my prescriptions and shipping information, but it would be nice if current info/orders was grouped by itself and not with the history. It would make things a lot easier for me to understand if I didn’t have to keep track of the past dates while looking at the current info. With that being said, I think the app is great and has all the info I need.
Can’t get in the app. After it sends an email to my address, it literally “times out” in seconds, and I can’t get in! If this gets fixed, I’ll revise my review. Otherwise, the app just became useless because I can’t log in! I am able to log in through the website, but not through the app.
Frustrating… not everyone covered has the same address. Have to play around with shipping addresses constantly. Imagine 4 people with prescriptions each living in a different location. The app and system can’t accommodate that without hoop jumping.
One of the better apps, clear instructions Nice user interface. You can go back and forth with no glitches. From a WA point of view, it looks to be well tested.
App does not work, repeatedly says 2-step verification code is invalid even though it just came in within a minute, and then if you can finally log in, it says you have been logged out and need to go through 2-step verification again, which doesn’t work reliably. Unusable app!
Need to have ALL of the same features in the app as u do on the website. Having to go back and forth and do the two step verification on the website gets old. Having to go online to message instead of being able to do it from the app is tedious. Also, should be able to pull up a script that hasn’t been filled yet in the app like u can on the website and it gets sent to the Dr for a new script.
Very hard to use the app. The information is probably there but is to confusing to find. Timed out when using it. No restart available on android phone. Stoped working when I tried to go back, had to re-sign in. Wonkey.
Express Scripts is an invaluable app that is a huge part of my life. It is so convenient to have my numerous prescriptions delivered to my home. Not only that, but all of my medications are closely monitored for refills & deliveries. Bravo Zulu & keep up the great work! 😃
I’ve been with Express Scripts for more than 10 years: When well-managed with my Primary Care Physicians and, in conjunction with the Express Scripts Help Desk,”it has been an incredible burden lifter.”
It’s very easy to use the app. It helps me to remember all of my meds ( I take multiple meds daily ) This app helps me keep track of refills and it contacts the Dr. for me, when I need a new script. And it’s so convenient getting my meds delivered to my home.
Overall this is a good service and convenient. Getting started we had a lot of confusion but once we got past that its been mostly good.
Easy to read and reorder. I do not like that after every selection, it scrolls back to the top.
Logging in is the biggest pain in my rear even while using biometric as my preferred choice out of all the options, but for some reason I have to verify no one else has my fingers.
Very intuitive and simple to use, as well as helping manage prescriptions, know when they arrive, and other useful things.
It always ticks me off when an app stops working until you download the newest version! I do not believe software companies should force users to update their software whether they wish to or not. Even worse, sometimes the app allows a refill request sooner than insurance will approve it. Then the Rx & all refills get permanently frozen, unusable without phoning in for help. That can be extremely inconvenient! MUCH BETTER would be to just inform me & correct the date the app allows a refill!
Easy and simple to locate drugs for renewal. Would be nice if you could use a medicine dropdown list to verify the best price within the “medicine price check” tool.
Iam stil very happy with Express Sceipts as always! I’m very happy with Express Scripts because I get my meds delivered to right at my home. And everyone 8s so help help at ES, when it comes to reordering, new prescription from my doctor. Thank you, Wendy
It’s very easy and convenient for me as I am disabled. This is an easy to use app. Love it so far!! I’m new to this insurance and am quite satisfied with it. Thank you.
I have no problem using this app. When I place my order on line it doesn’t take long before it’s shipped and on it’s way. The app is very easy to use. When opened it goes straight to the page for medications. You just click for refill and you’re done. It will show if you owe any money or not.
The app works great, the company itself is absolute garbage. EVERY order is a battle, they like to approve and cancel the same order repeatedly every medication is late or they refill it randomly the same week it was delivered. They like to call me and put me on hold then ask me why I called them. If it wasn’t the only option I have through work, I would never use them.
Easy to order prescriptions. Fast delivery and refill time. You can use the app 24 hours a day so it is very convenient. Just super easy.
A little cumbersome getting some refills, but that may be slow doctor responses. Talking with the people at Express Scripts is always positive.
Can’t sign in. Tells me to use DS. DS doesn’t work. Useless can’t sign in to DS…signing in to express scripts works but it refers me to ds……very frustrating. DS page never comes up. I need to get into express scripts account to remove sign in with ds
Very easy to use. Gives reminders. Can auto schedule delivery. Allows different payment methods.
The app itself works fine, but it refreshes every time you go into it, so it’s impossible to sign into without a second device due to 2fa. Which completely defeats the purpose of having an app. You have to get the code from your email, but when you go back to the app it tells you that you need to start over.
I have bad anxiety that makes going to the pharmacy very stressful- so I stopped picking up my medicine. Gave this app a chance and it is so phenomenal. I pay less for my prescription and I don’t have to talk to anyone so I have been able to stay current on my meds for over two months now. *Edit* They’re refusing to ship my prescription unless I confirm my payment info which has to be done via phone call and there’s no alternative way to contact. My anxiety makes phone calls nearly impossible.
Express scripts is useless. I have had nothing but trouble since the installed the 2 step sign in. It doesn’t work. Half the time they don’t send a code. The other half the code is invalid. Taking my meds out of there.
This app used to be great, until yesterday when it updated. It won’t let me order & pay for my meds. The meds are refillable all year long. It keeps saying system error. What’s going on?
Having mail delivery with 90 day supply is so much more convenient than standing in line at a pharmacy. It’s very convenient and saves me a ton af money 💰. I highly recommend Express Scripts!
Regularly cannot login. “System Error: We are unable to process your request at this time. Please try again later”. We’re well past “later”, later was weeks ago. Absolute trash app.
It’s very convenient when renewing a prescription. Everything I need is easy to find and order. There are also discounts available, without my knowledge, that are automatically applied. A very nice benefit.
I couldn’t get it to work. It didn’t find my information even though I have an order being shipped. The birthday entry is a joke. I have to scroll back through each month from 2005 or so to find my birthday back in the early 60’s or about 480 months instead of just typing it in. That’s insane. Just to be told it can’t find my information. Whoever thought it was a good idea to not input the information directly should never work in app development again period.
Good overall, but doesn’t autofill saved password correctly which is a headache. Other than that, experience in the app is good and would recommend the company
I love express scripts! It’s much cheaper and so much easier to get my rx by mail. Any problems and the customer service is great.
I’m sorry but what does this App DO? I can’t order anything. So aside from tracking, all actions seem to require a call to support. I never thought I’d say this but I miss using the Kroger app.
Unusable app, I can’t even get passed the login screen. It will direct me to enter a code sent to email. After entering the code it says “SYSTEM ERROR: Sorry, we are unable to process your request at this time. Please try again later.”