Fitbit is dedicated to helping people lead healthier, more active lives.
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Fitbit is part of Google. Together, we can make health and wellness features more accessible to more people.

Say hello to one of the world’s leading apps for health and fitness. Use the Fitbit app on its own to track basic stats and stay motivated on your journey. Or, get a Fitbit tracker or smartwatch to see how your activity, workouts, sleep, nutrition and stress all fit together. Either way, you’ll find the information and inspiration you need to reach your goals—all in one place.

Access innovative smartwatch apps & fresh clock faces.

Works with all Fitbit trackers, smartwatches, scales & other Fitbit products.

Start a 90-day trial of Fitbit Premium for personalized guidance, customized health programs and 240+ video workouts you can do at home.

GET ACTIVE: See how small moves add up by using your smartphone to track steps and distance. Or pair with a Fitbit tracker or smartwatch to see all-day stats like steps, distance, calories burned, floors climbed and active minutes.

WORK OUT FROM HOME: Access video and audio workouts that you can do on your time, right from your living room. You’ll find sessions for HIIT, cardio, strength, yoga and more. Plus, start a 90-day trial of Fitbit Premium to unlock 240+ workouts from popular brands like barre3, Daily Burn and POPSUGAR.

SLEEP BETTER: Discover how long and how well you’re sleeping, then improve your nightly routine with Fitbit’s innovative sleep tools—including a nightly Sleep Score, sleep goal setting, bedtime reminders and graphs that show your time in light, deep and REM sleep.

MANAGE STRESS: Listen to audio tracks to lessen your stress and improve your mood. Use mindfulness to start your day a better way, find moments of calm and set intentions with meditation or get help falling asleep with stories and relaxing sounds.

EAT SMARTER: Keep your nutrition in check with easy-to-use tools to set goals, log food and water, track calories in and out and see if you’re getting enough protein, fat and carbs.

TRACK HEART RATE: Understand your overall health by using your watch or tracker to record your heart rate 24/7. In the app, find valuable data like resting heart rate trends, time spent in heart rate zones during workouts and a cardio fitness score.

Fitbit Premium:

– Monthly and annual plans available that include habit-forming programs, audio & video workouts, and advanced insights.

– Subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period.

– Payment will be charged to your Google Play Account when or shortly after your trial or subscription expires, if applicable. Upon payment, users can see the cost of renewal in their emailed receipt or Play Store order history.

– Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user’s Account Settings after purchase.

– Any unused portion of a trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.

– Premium content subject to change.

– Fitbit Terms of Service:

– Fitbit Privacy Policy:

Learn more about Fitbit products and services at


* Bug fixes and performance improvements.

* Improvements to Estimated Oxygen Variation and weight trends chart layout.


74 comentarios en "Fitbit MODDED"

  1. Horrible recently. First few months I had little to no issues. Now the app and my Inspire 2 no longer communicate. If Bluetooth is turned off for any reason, forget syncing once it is turned back on. Aggravating. I’ve just about given up. Premium subscription. Help is nonexistent. “Follow these steps” tutorials have zero impact in garnering a fix. I don’t know if it is a firmware issue, or they are making it harder to use, to force the purchase of a newer device (seemingly). I’m fed up.

  2. Ryan Dorn dice:

    App was working fine… Until it wasn’t. I can no longer pair the device or sync it to my phone. After talking with tech support, there apparently is an issue with connectivity between the charge and Samsung zflip 4. I’m dead in the water and was told to wait for the update. Thanks Fitbit. This doesn’t inspire confidence and I’ll be hesitant to purchase another fitbit product in the future.

  3. Trash Panda to the max. If you have a Samsung fold or flip don’t even bother. We both got them for Christmas and they won’t sync once set up. One of them won’t even connect to be set up. One is set up enough to use as a glorified watch. The other is a paperweight. Super disappointed. In the process of switching from all Apple devices. I used to have a fitbit forever ago and figured it would be an easy switch back. Probably going to look into the Garmin or Samsung watches.

  4. First the app is not user friendly. Its very complicated and confusing. Finding what and where you want to be in the app is a challenge. Clock faces don’t work properly, specifically the bitmoji. Trying to sync it and teleport is a nightmare that they’ve known about for years. Customer service is both a joke and a nightmare. You’ll never get a helpful or intelligible answer. I’ve been with fitbit for nearly a decade and I’m beyond frustrated. Its a $store product for a premium price.

  5. Every 2 weeks or so my Versa 2 stops syncing for days then suddenly it starts working again. This has been going on for a few months, it’s beyond sad that nothing works to fix this issue. Everything is up to date, all troubleshooting steps have been done a million times. It’d be nice if this would stop happening. It’s a huge flaw that my sleep won’t show on my watch when syncing isn’t working. Why? the damn app doesn’t register the sleep, the watch does, so it should be on there.

  6. Valerie S dice:

    I got this for Mother’s Day 2022. At first, everything was perfect! It synced quickly and every time! A couple of months ago it stopped syncing. I tried uninstalling/reinstalling the app, making sure location and Bluetooth were on and even rebooted my phone AND the watch! None of it worked!!! I have a love/hate relationship with technology…love it when it works, hate it when it doesn’t! And right now, I hate this app AND the watch!!!

  7. I had fitbit devices for many years and i have been very happy. The last few months it has been a disaster. Not sure what development has been doing but I have been trying to sync the device with the app and it does not work. My mom device isn’t working either. I’ve done everything fitbit says…better get this working or I will be switching.

  8. Please undo the recent changes! Graphs are much less useful. No longer shows the time when touching on a specific bar for steps and calories. Unable to look at trends because the views start at Sunday or first of the month where before it showed the last 7 or 30 days and you could scroll through time rather than jumping to the previous week or month. There are other negative impacts as well. Cannot think of 1 change that is actually an improvement. Get a new interface designer! This update sucks

  9. Todd Feak dice:

    Regularly displays nonsense data for the previous night’s sleep. It’ll show (for example) going to bed at 9 and then waking at 5 and say that’s 6 hours, not 8. Then the following day, looking back, it will then be corrected to 8 hours. Happens every day, totally repeatable. Also *loves* to tell me, everytime I open the app, that notifications are off. Yeah, I know, they’re annoying! You don’t need to tell me every time. I turned them off for a reason! Upsell is more important to them.

  10. Not even updated since November 2022? This is something that needs attention now. Fitbit products are not inexpensive. And the app to run them is not even updated to work with them. My charge 4 has not been able to be synced with the app in months. I give up. I tried absolutely everything. It will not get off the download app screen nor pair up with the app. WORTHLESS! I’m getting a new tracker and you can bet it won’t be a fitbit.

  11. I will give a better rating when they fix the syncing problem. What’s the point in having a fitbit if the app doesn’t sink to the fitbit. I’ve been using it as a way to track my sleep, steps, and exercise calories, but with no syncing function it’s now what, just a watch…I’ll go spend my money on a cheaper watch or a tracker that actually works. Figure it out fitbit.

  12. The latest update has destroyed my battery life unless I turn off Bluetooth. The watch is constantly syncing and draining much, much faster than it used to. Previously, I charged the watch once per week and now it can’t even last 4 days with all phone functions disabled (no texts, calls, etc). They need to bring back the option to disable automatic sync and allow manual sync only. AWFUL update.

  13. Can’t keep up with technology! It’s no longer syncing with my Samsung Fold 4. I bought a new fit bit thinking it was old, nope. It’s the software. I texted with chatted Fitbit to see if i could get help syncing. If you have a Samsung fold 3/4, your lux will no longer sync. There is no eta for a fix. I don’t need or want the fancy notifications or the large screen. I hope they fix the issue with the lux syncing to fold 3/4. I am disappointed in Fitbit, I thought it was more advanced.

  14. I factory reset my watch the other night to try and get rid of an issue it’s having where it keeps telling me that a linked device needs attention. Even though I unlinked that device months ago and haven’t used it at all. Unfortunately, that still pops up AND now I can’t quick water, food, or weight on my watch. Apps don’t want to sync. It’s falling apart.

  15. Amy Hayes dice:

    Out of nowhere the app has decided that it can’t pair w/ my fitbit. This has been going on for a couple of weeks now. I’ve never had an issue before. Bluetooth comes up w/ an alert saying that this device needs an app to run. I have the app, I’ve had it for a few years. The app says I need to pair the device w/ the phone & it is already paired. There is no current update for the app in the app store. What’s the deal fitbit?!

  16. Just got this, Samsung flip phone Thanksgiving. My daughter gave me a fitbit. It is beautiful! I am unable to sync it to my phone. It tells me to wait for it to connect to my wifi. I’ve waited most of the day and have even rebooted afew times. I’ve also turned my wifi off and on a few times. Reading all your feedback does not look good. Please fix this glitch!

  17. The app was shoddy and not intuitive from the get go. Not to mention, FitBit Pay is slowly losing even the little traction it had. Now I’ve lost the ability to sync on my Samsung Z Flip 4 and after removing the watch, can’t even readd it. If you’re going to completely give up on people that purchased your product pre-Google acquisition, at least give them their money back. I planned to wear this thing for years, and now it’s a glorified heart rate meter (“tracker” implies an app that works).

  18. Bad UI design. I turned off notifications within the app and at the OS level and the app nags me with a banner telling me to set them up. I did set them up. I set them to denied. That is setup! You don’t have anything useful to say, so shut up! The app comes up with a new stupid suggestion every time I launch which takes up most of the screen. Every time I thumb it down and close it so I can see the info I actually came for.

  19. The sync keeps not working. I have tried to turn off Bluetooth and turn back on but it keeps saying I need an app. I obviously have the app. So my phone is not reading it? I have reset the fitbit, Uninstaller and reinstalled the app. Turn off wifi and turned back on. Give stop on the app and reopen. Nothing works and my fitbit time is off because it won’t sync. Fix it or I’m going to a different company.

  20. Since I got my Fitbit and started using the app, my phone that I’ve only had for a few weeks has lagged dramatically. It lags so much that when it rings, the call will go to voicemail before the screen comes up to answer it. I have to disable Bluetooth if I’m expecting a call. Which kind of defeats the purpose of a phone. I’ve had issues with the app with every Fitbit I have owned, but it gets worse every time.

  21. I have used the app for 4 years but recently there is increasing frequency with difficulty in syncing. I have followed the recommended procedures … turning off and on my phone, my bluetooth, the fitbit watch. I have called the fitbit support team, and followed instructions with them on line. Sometimes it works but usually if just start syncing randomly on its own. It may work a day or two then it stops syncing again and I repeat the process which often takes hours each time.

  22. My kids got ace3 watches for Christmas. I could not get them to connect to my phones, it would get the code and everything seemed to be good but then it wouldn’t finish the connection process and say the Bluetooth needed to be on. It was and still saw the device. There is an issue syncing with the current software. Had to connect to my wife’s iPhone update the firmware, then remove it from the account, remove the user data. Then it synced properly. I am work with electronics and this was awfull.

  23. Bluetooth doesn’t stay connected. My phone connects to versa 3 controls through Bluetooth then just sporadically loses connection. When the app was connected it could not control any app like Spotify through the Fitbit app or the smartwatch. All permissions are on everything is on and granted. Smartwatch is worthless if the program doesn’t work. I’ve had the watch for about a year and it’s always been like this. It’s worthless.

  24. I have a Samsung flip4. My luxe stopped syncing in November 2022. I troubleshooted with the app support, but nothing worked. I bought myself a new Charge 5 for Christmas. It connected but then said it needs a firmware update and won’t sync. I unpaired and tried to repair because it would not update, but it will not connect again. It’s the same Connecting screen that ultimately times out. I have had fitbit products loyally for many years and this is my first major issue- it is the app!

  25. Skips syncing data. Was great for 2 weeks. Then completely skipped my terrible sleep last night, but recorded my 2 hour nap later in the day. I don’t consider that reliable data tracking as it throws off the rest of the months data. Both phone and pixel watch app are up to date. Restarted both Watch and phone. Watch remained connected and stated sync successful. Still not showing the nights sleep data.

  26. dav dez dice:

    Can’t sync Versa 2 on Pixel 7 PRO!! Bought a pixel 7 pro and when I downloaded the Fitbit app I had to do a software update. Did the update was able to sync both the versa 2 and the phone. But now all of a sudden they won’t connect with one another. When I try to connect it I get a “can’t pair because of an incorrect pin or passkey”. I’ve tried everything but nothing works 😔

  27. Oct 2022: We’ve asked for graph changes back to the more interactive like they were, and apparently FitBit doesnt listen. I can’t zoom like I used to. It won’t let me slide across time ranges… I miss that, guys. Please give us back graph functionality. It was a great app before and now it’s pretty dang hard to understand my trends. Dec 2022: obvious they don’t read these. My trends are basically useless. Almost ready to buy something different.

  28. Same situation as Ryan (Z-flip/update/won’t sync), my the app was working great, and I was really enjoying the sleep tracking and other features. My last sync with the app was 07 Dec, and then there was a Samsung software “Software updated to F71 1USQU3EVK3 December 8, 2022” and it ceased to sync ever since. I’ve gone through every trouble shooter except the factory reset b/c I don’t want to lose my data, but I’m not sure how long the charge 4 keeps data before it overwrites it. Waiting game?

  29. Similar to other reviews, I’ve been a long time user of Fitbit and I’ve noticed a failure to sync completely. For example, through the wearable, I logged several different exercises, but in the app it doesn’t show anything for a few days, and it only shows partial steps. Manually refreshing the app does nothing. Also, the editing of exercises is hit or miss. Sometimes I can edit, and sometimes the option isn’t there at all and I can only delete the whole activity.

  30. It’s a pretty good app but one improvement would be w/some of the premium features. Specifically, the work out videos section. There is no way to search for specific workouts or types. The only options are little filters at the top that have limited choices. It would be nice to be able to search for specific instructors, types (mobility, core, legs, etc.), length, etc. Having this in the favorites area would be great as well. I also wish it indicated which workouts you’ve already completed.

  31. Review of app with premium paired with inspire 2 device. Lots of gimmicks so it’s difficult to use the basics. You have to manually start and stop the exercise timer on watch, and if you forget there’s no way to correct it in the app. Same with sleep duration: when auto detection is incorrect, you can’t fix it. But the worst is that high speed internet is required for app to work, barely functions with cell service – because the history and calcs are all done in the cloud. It tracks my location.

  32. Great app for tracking Fitbit. If you are interested in observing trends from its measurements, the most recent update eliminated that ability. Seeing a change in sleep habits or resting heart rate over the last 7 or 30 days can be important, but now that is unavailable if it is the first of the week or first of the month. The ability to provide feedback to the app developers via the Fitbit Community is not straightforward. It is disappointing when an “update” takes away functionality.

  33. Kim Allen dice:

    Fitbit, I think we need to break up. It’s not me, it’s you. I’ve been a Fitbit user for over 6 years, using different watches, but it looks like it’s time to catch a Black Friday deal on a new Samsung watch. Noticeable performance issues ever since Google took over operations, but I’ve been waiting and hoping things would work out. So very, VERY frustrated with the inconsistent and unreliable sleep function. It works well for a couple of days, then does not work at all. I’m done.

  34. In general, the app is good. But: 1) it needs to connect to the internet to sync with the watch which makes it useless when out hiking, 2) it can be more clear that when recording an activity on the app, it is not going to import HR data from your device, and 3) it would be nice to be able to edit start and end times of a recorded activity later (because sometimes you just forget to stop recording).

  35. The GPS is inconsistent and ranges from +/-10% the actual distance ran. The weather app only shows in °C and cannot be reinstalled to fix this issues. The altimeter is completely unreliable and show different results on every run. Unfortunately, the find my phone function rarely works. The charging is quick so a three day life is workable. The screen is bright in sunlight. Overall, it’s close to the finish just needs a couple more updates.

  36. If you’re reading this and just got a fitbit, get a refund. I’m so sick of having to reinstall the app so that the data will actually sync. New update makes your data unreadable. Can’t read peaks and valleys, breakpoints are different every day so you can’t compare them visually either. After a month of this ui I don’t even open the app anymore because it loads so slowly, the information I would want is never available. It always opens to yesterday’s information, even after syncing.

  37. Terrible app. Got a brand new pixel watch, and the app can’t connect to my phone, which is a Pixel 7 pro. You’d think they’d do at least a tiny bit of troubleshooting… but alas, no. I’m logged in, the phone is connected to the watch, but it says that the app can’t log in to fitbit. It gives you a completely useless set of troubleshooting steps, none of which even remotely work. Oh well, guess I’ll send the watch back.

  38. Taylor dice:

    App has a lot of potential. There’s a solid feature set that is still largely rough around the edges. The food tracker is especially rough, very far behind the standard set by competitor apps. If Fitbit is going to push the high premium for exclusive features, they’re going to need to put more stock into their feature set. The data is all there, but it’s not yet as user friendly as you would expect.

  39. Very disappointed. I just got my Fitbit Sense 2 a couple of weeks ago. Love the watch, but I have had to uninstall and reinstall the app at least 5 times for the data to sync. I got this for the sleep function and a couple of other things, but can rarely see my sleep scores due to it not syncing. I doubt you’ll even read the comments and complaints, but if you do this is an issue multiple people are complaining about and it needs corrected.

  40. Worked fine in the beginning but I got a new phone now my Fitbit REFUSES to sync everytime I load up the app, it’s so irritating and makes me want to give up on the app and everything!!!!! I wouldn’t recommend it. Why pay so much when it doesn’t even track everything correctly!!! I can walk all across my town but I don’t know how that translates to a .12 of a mile. Doesn’t track anything correctly!!!!

  41. Caleb dice:

    This app works fine, but there is one feature that I really need: the ability to trim exercises. I can’t even count the amount of times I started an exercise on my Fitbit, and accidentally left it on for an hour or 2. I would really appreciate the ability to trim down exercises that I do, to include only the parts that I did actual exercise on. The screen for it could include graphs such as my heart rate, my miles per hour, and other stats. That’s an idea that I hope that Fitbit will make.

  42. Update…still have my Versa 3 and I am loving it. It seems like ever since Premium became available I have been having issues receiving text/phone notifications. They are either very delayed or don’t go through. I have to restart my device several times. I don’t have the premium and I don’t want it. I just feel like there is a major delay. I have had the Versa for 18 months and it worked great up until a few months ago. Any suggestions?

  43. Used fitbit for years no problem, now all of a sudden devices won’t connect to the app. Called customer service all they could tell me in the end after all the troubleshooting was there was nothing they could do and they sent me a code for 35% off my next purchase. No thanks. I have 3 devices that will not connect…it is not the device it seems to be the app itself.

  44. Love the app. Been using it for several years with no issues. I’ve always had a Versa. Had the 1, 2 and now the 3. Love the device as well. The only thing I wish the app had was a Find My Watch option. We can use the Find My Phone option on the watch but there isn’t the reverse option in the app. That would be super helpful.

  45. Please bring back the continuously scrolling timeline! 🙂 Right now, I can only view entire periods, such as one week always beginning on Sunday and ending on Saturday. I used to be able to drag my finger and have continuous control as I look backwards in time. But now, if it is currently a Sunday or Monday, then that’s all I can see as I want to compare to recent days. (Basically, if I’m looking at the Week view, I want to be able to see the past 7 days.)

  46. Sleep tracking is glitchy. When I sync most times the sleep doesn’t sync properly. I’ll see the time on the main screen but not on the sleep log. Also won’t show the sleep score on face of watch. Recently phone calls and messages have stopped coming through the watch. Can’t seem to fix this issue. I’ve issues nonstop with Fitbit regardless of the watch. Kind of getting sick of it and ready to dump them overall.

  47. In past few months, I have trouble with it synching. I’ve turned it on , off tried different things. Now it’s saying it doesn’t have enough data to measure my sleep data. I may need to upgrade to a better watch but may check out other than Fitbit types. It seems to track steps just fine.

  48. The app disconnects from the fitbit device all the time, and it can’t be reconnected unless you plug in your fitbit to the wall, very inconvenient in the middle of a trail run. NO OTHER BLUETOOTH DEVICE REQUIRES THIS, just fitbit, it’s like they’re deliberately discouraging outdoor fitness. Also, the fitbit trackers themselves only last a few months, and fitbit doesn’t give refunds for their overpriced and cheaply built tracker. Tech support is useless unless you can plug in your device.

  49. Took long enough for an update. I’ve used fitbit for years, and I’ve had overall good results. However with the prior update, my fitbit luxe stopped connecting to my app, meaning most of my data wouldn’t convert to other apps accurately. As one of the big name health apps, I’d expect faster response time to fix an issue that greatly impacts their users. Regardless of that, it’s a good app for insight, but don’t take all those numbers too seriously. Instead, use them as guidelines!

  50. Todd S dice:

    1/28/23 Google is driving Fitbit into the ground. 7/28/2022 the new update made more problems, didn’t fix old ones. New phone still syncing problems. The syncing only works if I turn off iphone Bluetooth. 5/24/2020 –>It has syncing problems. I would not recommend getting a Fitbit. <1 year the band broke. A few firmware updates, still syncing problems. Why purchase the expense plan when it doesn't work well to begin with. 3 stars to 2. 3 months and still syncing problems with my Samsung C7 Pro.

  51. Versa tracker gave me stats as I was swimming. Replaced it with Versa 2 and it doesn’t give me this feature. I have to check the Fitbit app on my phone to see laps, yards, avg. time per lap, etc. Unable to really push myself, or improve because in the pool, I don’t know how I’m preforming. I’m returning this tracker. An article I read said this function does work, but many swimmers are having the same issues I am. Customer Service hasn’t helped me. No more Fitbit for me.

  52. Diane Y dice:

    Got a new device won’t sync and it’s frustrating cause it renders the fit bit useless because it won’t connect to my galaxy 22. It finds it but won’t finish connecting. My daughter is so upset cause she can’t use her watch. It says it’s been updated on the the fourth of January but it’s still not working after. So upsetting and the app won’t let you connect you to consumer service. Please do something.

  53. Z Fold 4 and Fitbit are not compatible, and based on the many reviews I’ve read, it sounds like there’s no answer if/when the problem will be resolved. This is a bummer, because I’ve enjoyed Fitbit for many years, but I need my watch to tell me more than just the time, so it looks like I need to shop elsewhere for a compatible alternative.

  54. I enjoy this app. I’m trying the premium option at the introductory offer. The introductory offer price is all I’d be willing to pay going forward. While it has lots of information, I find I only use the basics the majority of the time. It may be time to do more research to see what other apps are similar, but offer the extras for free. I’m still on the fence. Do I just drop the extras and go back to the free version ?? Or find another app?

  55. When is the next update coming for Android users?! Ever since my Flip 3 updated in December, my fitbit won’t sync with the app at all. This is getting ridiculous. Why is it taking so long to roll out the update?! I’m really annoyed. I can’t use my fitbit to its full capacity because of this syncing issue. This needs to be resolved ASAP. It’s been a month now.

  56. Sync was fine with S22 when phone was new but suddenly ceased to maintain a BT connection. I could care less which side is at fault, as I am stuck between them. Boo for incompatibility! Edit: Another update, another broken core feature. The App must now be open on my phone for the watch to connect. Manual syncs work reliably, but good bye notifications on my wrist! 👎

  57. I’ve had my watch and this app for a couple of years, and it usually works fine, if a little slow. But the syncing suddenly stopped working. It keeps saying it needs to pair with the watch to sync, but the watch is already paired. So it spins while it tries to pair, never pairs, and now it won’t sync. It’s amazing to me how “fixes” for things I don’t care about always seem to break the things I actually need.

  58. Fitbit will no longer sync with the app. I tried all the suggested fixes to no avail. Now I can’t even use my fitbit as a watch. It is incredibly frustrating to spend so much money on the tracker only to have it be useless less than a year later. Not cool. I highly recommend using a different tracker if you want reliability. Also, the band attachment broke and I have to glue it to fix it. Can’t use my fitbit swim tracker anymore, which was one of my favorite features.

  59. It reminds me to walk and keep track of my water intake. Time change problem has been correcte, but all the “updates” ruined the app. It used to be easy to see the data you are interested in. Now they have a PERMANENT ad for Premium that takes up a third of the screen and cannot be removed. That pushes the info you DO want farther down the screen. Also, you no longer can rearrange the data you want to see to show first and either remove or move choices you don’t want or use. Delete one star.

  60. This is my 2nd fitbit versa. My previous one, having the swimming option, was water damaged. However, I did like the functions. So I went and bought the Versa 3. Was working fine for the past year, but now it doesn’t connect, works when it wants to, and getting quite frustrated with it already. Whatever updates were done, they’re not working

  61. I got the Luxe fitbit in July and everything was great! It all synced with my phone and was able to get text & email notifications also. Then it suddenly stopped getting notifications. It won’t sync anymore even after doing all the troubleshooting. Today it has been running 3 minutes slower than my phone time and I have checked the time zone setting etc. This sucks! Why is this happening???

  62. Just bought a new fitbit inspire 3. Couldn’t tell you how it works since it won’t sync to the app. Read reviews that this has apparently been a problem for alot of people for months and has not been fixed. It’s just a screen that keeps flashing to sync to my phone. No steps, no time, no nothing. So I’m pretty upset and returning it. Could have been a cool device. Guess I’ll never know.

  63. There has been a recent, wide-spread issue with getting your device to sync with your phone. I have spoken with customer support multiple times & just now, I was assured the issue is fixed, & I just need to troubleshoot again. It didn’t work. According to the app, there are no updates to install, & my phone is compatible with my device. Even before this issue, the app is not great, & working with customer service is beyond infuriating. Both the device & membership are a massive waste of money

  64. Bwalya dice:

    Generally a solid app. The Stairmaster doesn’t capture the effort accurately. I usually just use “workout” as an alternative but flagging here for the dev team. Hopefully, it doesn’t mean all the other tracking is incorrect. Edit: Not sure what’s happening here but the watch isn’t tracking HR anymore. Please fix your software or send an update through. Can’t advocate for a poor product

  65. Anna Vorn dice:

    Not anything to write home about. There are too few mindfulness videos for it to be good for that. The calorie counter doesn’t allow you to customize calories, so it’s no good for anyone with a medical condition who needs different macros, pregnant women, breastfeeding women, or anyone with thyroid issues. It’s a really subpar app, especially if you compare it to other trackers. Fitbit may be the big name, but they do not have the most features, and the features in the app aren’t adaptable.

  66. Bluetooth shouldn’t require internet. I just use this app for seeing my step count. I use a Fitbit inspire 2 on a clip on my belt, sometimes it is not easily accessible. If the Bluetooth is on, why can’t my app connect to my device? It just tells me that I need to connect to the internet. If the fitbit has the information, and the phone is connected to the fitbit via bluetooth, you should not need the internet.

  67. I have a Fitbit Inspire 2. Active just over a year now and it’s been nothing but problems for months. I’m constantly having issues with syncing and can’t get it to sync at all now. Software is up-to-date, it’s been rebooted multiple times, phone has been restarted, Bluetooth turned off and on, and I can’t find anything to go past that so when it all fails, I can get it to work again. It just absolutely will not sync. Can’t update firmware because it won’t sync w/ the app. Useless at this point.

  68. I have had multiple Fitbits over the years and generally like the app. One of the reasons that I stuck with Fitbit instead of switching is that on the surface they play well with others and allow you to pull in data from lots of other apps and platforms. However when pulling in that data, heart rate data is NOT included. This renders the “readiness score,” useless. That is really the only premium feature that I am interested in so definitely will not be keeping the premium subscription.

  69. The biggest detractors for why I gave 3 stars is that it isn’t that amazing compared to other similar apps. The pay wall for access to some info the watches collect is annoying and even after the pay wall most of the information isn’t presented in a manner that is that useful to me (graphs without numbers or charts without enough description). Food tracking is nice, but not as many options as some other apps. It’s good, but it needs to do better to get more stars. I’ve used it since 2013.

  70. Bought a Charge 5 in August. It was great. Then it stopped syncing about 3 weeks ago. And it had the wrong date. After following all troubleshooting steps I decided to clear the data to see if that helped. It didn’t and now it’s useless because it won’t connect. I just have the setup screen which eventually times out and goes dark. Do better.

  71. I’ve had a Fitbit for years, but I’m switching to Garmin because of the app. Since I started training for races, I am paying more attention to the stats and realized that my runs are rounded to the minute. It’s important to track performance and I need to be able to see it down to the second. While the watch itself shows the run to the second, there is no where to see that data in the app. That’s a deal breaker for me.

  72. Update: I now can’t even sync the app with my fitbit. Since the Android 13 update my phone campy connect. I’ve tried all the troubleshooting; I’m just stuck waiting until the update the app. Apparently, this is a problem that affects the Samsung Fold and Flip. Between the Charge 5 and the July 2022 app update, I’m seriously considering jumping ship. I used to be able to tap the graphs to enlarge them and evaluate data – more they are just useless and hard to read.

  73. My fitbit stopped syncing to the app after a Samsung software update on December 30th. The sleep info is my favorite feature of the app, but it’s lost now that it can’t sync. Reading other reviews it seems like other Z Flip 3 users are experiencing similar issues, but it’s unfortunate that an update hasn’t been put out yet. I’m on a free trial for premium and feel bad for people who are actively paying for this.

  74. This app is a solid “meh”. The basic functionality and statistics are fine. Other features such as keeping a food diary are quite clunky. The premium features are not worth the price. I like the additional data, but other things like the mindfulness sessions, video workouts and recipe inspiration are all things that I can find in at least a dozen other places. I wish they would update the website to make the premium features available there where it’s much more convenient to view and edit.

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