Use the Amazon Alexa App to set up your Alexa-enabled devices, listen to music, create shopping lists, get news updates, and much more. The more you use Alexa, the more she adapts to your voice, vocabulary, and personal preferences.
DISCOVER MORE
• Get more out of your Echo device through personalized feature recommendations from Alexa
• Discover and enable recommended Alexa skills
• Pick up where you left off directly from the home feed with lists, shopping, or recently played Music and Books
MANAGE YOUR DEVICES
• Set up your Alexa-enabled devices, control or check status of your compatible smart lights, locks and thermostats at home or on the go
• Create routines to automate your smart home devices
MUSIC & BOOKS
• Connect to music services like Amazon Music, Pandora, Spotify, TuneIn, and iHeartRadio. Choose a song or playlist and listen on your Alexa-enabled devices
• Create speaker groups to play music across your compatible Echo devices for multi-room music
ORGANIZE YOUR DAY
• View and edit shopping and to-do lists on the go, get weather and news updates, manage timers and alarms, and more
STAY CONNECTED
• Use Drop In from your app to connect instantly with your compatible Echo devices, like a two-way intercom
• Call or message supported Alexa-enabled devices, at no additional cost
Often Alexa can’t distinguish between the words “off” and “on” in custom commands, even after a number of years. Sometimes trys to play a different pandora station than the one I’ve asked for, even though I’ve been requesting the same station in the same way for years. Not show stoppers, but less than what I expected from artificial intelligence. Tempting to test out the competition.
Alexa decides to spill the beans on what is in my cart when all I do is ask for a reminder or set a timer. How is that ok? The Xbox skill never works. It’s more of an annoyance than helpful. I use this app to set alarms, turn on/off xbox and lights. The Xbox skill is usually completely useless. No, there is nothing wrong with my network. Playing music is really bad now. I want to hear a certain song and it just plays songs that sound like the song. Overall just not good anymore.
Don’t like it, but unfortunately my connected light bulbs don’t work without it. I only use it to turn the bulb on or off and not even daily, because the timer function of the app doesn’t work, but somehow the app has used 178mb of data this month alone (1.8 gigs since August) and 58mb of that was in the background… so what the hell is the app sending back? Not to mention the quick on/ off function for the light only works about 40% of the time at best and you have to go the long way around.
Several years of attempting to make good use of this app to coordinate with the Echo dots around my home and it’s still incredibly cumbersome and unuseful. I’ve typically sought out other apps that provide specific functions more efficiently with the option to connect through Alexa, but even that workaround is always more complicated and troublesome than it should be.
This shows as compatible with Android Go devices, but it is far too heavy an app for the kind of devices Android Go runs on. Either there needs to be a ‘lite’ or Go version of the app, or the app itself needs to be seriously redesigned to not lag for over a minute, or simply never load, on the ‘Home’ tab/page. When I want to load up my shopping lists on the app, I don’t want to wait over 2 minutes to find out the screen just isn’t going to load, then restart the app to find it still won’t, and meanwhile I should be 5 or more minutes into my shopping. The list view also loves to ‘rubber band’ when it has categories turned on, so you can never actually see the bottom items on the list. When it does work, it can be very useful. It’s a shame it working is such a crapshoot.
Alexa can be very helpful at times, but she can be extremely frustrating at times as well. Especially when when being asked certain questions or to play my music on Spotify. Heck recently she hasn’t been able to find my device either. So really she is only good for me to be use as Bluetooth speaker. I wish she was better at hearing or understanding, but she is what she is until something better comes out.
Basically useless. I got this to set up an Echo Show 5 for communication with disabled relatives, and that just plain doesn’t work at all. Also got it for the video doorbell which is technically compatible, but neither the video nor the doorbell functions work. UI is uncommunicative, buttons are missing; I never know what is working, what should be working, or what’s failing. I’m sure there’s some useful bits in here, but for my purposes it’s nothing but disappointment.
Lately, I find myself more often turning to my Google dot or Google in general because Alexa is less and less responsive, illogical, unreliable and inconsistent. I find that I have to rephrase my requests several times before I get a response somewhat close to what I am asking. Music wise, I find that just when I get a set request working, something is changed and that option no longer exists. Using Alexa to control firestick is a joke, the app is slow and freezes up.
Scheduling appointments and setting reminders are great. Asking her basic information questions are also helpful. There are many good features and skills Albeit it some of them are not as described. Because there are so many choices the lack of great ones is not of a concern. My kids like the games and music features. However, I do have concerns about privacy and invasive back end programming. Sometimes she is listening when not activated by anyone in the household. Not cool at all!
It worked great at first, but now it keeps showing that my smart plug and smart lights are turned on when they’re not. It takes forever to actually connect and change the thermostat on my Smart thermostat. Half the time Alexa can’t even hear me and I have to yell at it or say its name three times while sitting right in front of it. The quality of this app has gone down immensely. It’s such a shame that I’ve spent so much money on Smart Home items to go with this app.
After years, you would think the team could deliver a useful app.. this app crashed on my Samsun Ultra 22 routinely. I’ve had it on several devices, and it is awful on all of them. It makes it extremely hard to use the Alexa services since this app seems to be the only way to easily configure new devices or services. The response on the app remains truly awful. It is nearly useless without a lot of patience.
Poorly designed app. Awkward interface. Too cumbersome to use to call echo devices remotely. It’s a Swiss army knife of apps, with too many functions crammed in, making all of them difficult to access and use. It would have been better to have multiple apps each performing just a few focused actions.
I enjoy this app along side of Amazon Music. I listen to any song I want to hear or a combination of whole albums of a particular artist. I also use the map portion in satellite view as well as navigation. this is a pretty good app despite that it has connection problems sporadically. I have to unplug from the USB port then reinsert. This usually fixes the connection problems or it just loses the connect to the server for no apparent reason. Hence the four stars.
Randomly restarts chapters… I got this app so that I could listen to my kindle library while working. It was good at first but sometimes, randomly starts my chapters over and it’s very frustrating because I have to listen to the same parts three times. This app needs an update or bug fixes. I don’t understand where the high rating comes from with all of the complaints I’ve read as soon as I go to the reviews. Please fix.
It is always buggy. Currently, it changed my music preferences to use Sirius for music. I do not have Sirius, and it won’t allow me to go into music preferences. When I try, the screen just freezes. It happens for both adults in my household. Now, no music can play on any of the Alexas in my house 🙄 They also used to have repeat available for music. We would play white noise all night. That feature comes and goes with updates. It’s not a reliable app.
will not allow me to play my personal audio files from my phone, and does not give any other options to change from amazon music as the default. I have called customer service ,and they even tried to assist using their remote service, to no avail. It was finally suggested to just uninstall. I will get another service , because this is ridiculous!!
The app has completely stopped working. It crashes as soon as it opens. I attempted to delete and reinstall, but even that failed. I’ve been struggling with Alexa for over a week now. It’s constantly losing connection, failing to recognize synced devices. Not to mention a few days ago when first gen echos stopped working for over 24 hours.
Recently started constant searching for devices to connect to by Bluetooth. It’s destroying my battery causing my phone to have to be plugged in 95% of the time. Should be a very limited time triggered function when you’re setting up a connection only. The default setup for dots only requires a wifi connection. I also don’t get reminders or timers on the dot (why I have it). If this isn’t fixed B4 the end of Jan2023, I’ll have to return my dot & uninstall the app! This is ridiculous!
Alexa used to play my Pandora stations by voice command. Lately, it has been ignoring my stations and playing whatever it thinks is similar. I’ve reset and relinked my accounts, no change. I could get my stations to play by doing it through the app, but since the latest update, the app keeps crashing when I try to open it. It seems to be getting worse and more useless each update.
I used to love my “smart home” devices. I’m ready to ditch all of them as they are constantly disconnecting from Alexa. After each update, Alexa has gotten worse. It will respond from a different room. It won’t do the function you ask even though it responds with “OK” and blings. What’s the point of having this if it doesn’t work properly? It used to be good until the latest updates. FIX IT!
we have had several issues with calling other devices. it’s like we have to add the contact all over again. that process alone is ridiculously difficult. the app and the site are not user friendly and extremely redundant. it’s like going in circles to figure out how to do one simple thing. this issue has been constant over many different alexa devices and generations.
I like Alexa to deliver good music without taking up too much space. l had a complete stereo system that l had since 1990. It took up too much space and l couldn’t listen to the music or songs l wanted to hear when l wanted to hear them. My Sonos speaker pacts enough bass to complete my daily elliptical exercise. l don’t like the change where you can’t repeat songs now, but thanks for a great system and products.
My opinion has changed since I first got it. Absolutely love the premise of this technology. However, just like the supposedly “smart” technology, it’s too danged glitchy to love. Things in the app are constantly being moved around. Alexa talks too much. I try to find brief mode to make sure it’s still on. Can’t find it. Have to Google it, since the latest update, only to find out it’s still on. So why does it still yap so much? Don’t even get me started on the music lately. The changes SUCK!!!!
Whenever I try to bring up the app it just crashes. A message says it has a bug. This just started today. Samsung Galaxy S22. I updated the app, cleared the cache when asked, and restarted my phone. Still crashes every time I try and open it. Which I’m only doing to try and get help about a smart plug that my Echos have started to ignore. But, the plug works find when turned on/off through the app. But, now I can’t even do that since it crashes.
I have used this app for years. Lately, the app now glitches with you are scrolling in the lists feature. It hiccups as you are moving through the shopping list. It has gotten to the point that it is unusable as it triggers a headache when I look at it. I have uninstalled and reinstalled the app repeated with no improvement. Will now permanently delete this app and find something else. It also makes my home Alexa unusable to add items to various shopping lists.
What can I say? It works! There is more music available on Amazon than anywhere else I have found. Plus, new music! As far as the Alexa app itself, it is your one-stop location for anything Amazon. All ready and easy to understand. Add and remove devices, investigate what was said/heard by Alexa, creating routines, reminders, timers, and much, much more. Plus no ads.
Every time I go into the Amazon app and it updates, the menu changes just enough so it takes a while to find what I’m looking for. Could you imagine if Microsoft changed the menu structure in MS Word with every update? Please leave it alone if it’s not broken. Stop ťrying to justify positions at Amazon that are not necessary.
UPDATE: STILL HORRIBLE. Slow to load, slow to transition to other aspects of the app. Clearly one of the most poorly performing apps I have ever seen. Slow doesn’t convey how bad it is. Massive delays in responding, meaning several seconds. It can at times appear to be “frozen”.
I’m not at all happy with the recent change Amazon made to how it plays music. We used to be able to play a specific album or artist exclusively. Now it plays one song from the request and then mixes in a bunch of music I’ve never heard before. We don’t use our device much anymore. Thanks for messing it up amazon.
This product would be wonderful if it actually worked! Our firebox is useful but also extremely temperamental. You have to be very careful with the wording of your requests, it gets very confused when new voices are added! (Such as when visitors use the tv.) There are also lots of quirks among the apps. You can ask two apps the same request but it will only work for one of them. We just purchased an echo show for the main purpose of video calling. It doesn’t work. Customer service is useless.
This app is full of bugs. I’ve spent hours trying to coordinate 4 echo dots with Spotify, and my setting changes don’t save. Sometimes I can play music and other times I perform the same operation and it doesn’t play. The thumbnails of different albums flicker. This app is frustrating and disappointing, especially coming from Amazon.
Edited 1/11/23: When it works correctly it’s great and super helpful but lately it’s been losing important ‘reminders’ that I really need to work right. Original review: This app works very well except it doesn’t always hear or get things right. Being married for over a couple of decades to a man who doesn’t hear well I’m used to dealing with this but it would be nice to have something not mess up what I’m saying so wildly. 😉
It’s great, but… The app works pretty great, it’s kinda hard to navigate and find what I want, it is a bit overwhelming with the amount of features and settings that are available, but I guess that’s pretty standard with an AI. I have 3 echos in my home and I want to set them up so that other members ofy family can use them, but the app will NOT let me add anyone. It’s pretty frustrating and I wound up having to create two Amazon accounts for my kids just so they can “join” my household.
I use this app on a daily basis. I still use the app more than I do voice commands because of the location of my echo dots. I have issues with my home screen either being blank or unable to register me clicking on Quick Action icons. The thermostat info at a glance isn’t always accurate, but it updates when you click on it. None of these are deal breakers. They’re just inconveniences.
Nothing ever seems to work correctly. The app takes forever to load pages if they load at all. Almost impossible to change settings for my devices. Can’t play Amazon Music through my Alexa devices without constant pauses. I don’t have these issues when playing on other devices (phone, tv, etc). Very frustrating.
I love it!! If you love audiobooks like me it can be used to to read your Kindle ebooks to you. I know some have said it repeats and it does if you do it incorrectly. So I found if you use your voice and tell Alexa to read ++++ from kindle library that’s what she’ll do. No skipping no problems!!! Honestly that’s all I use it for.
The app is crashing on my Apple and android devices. Alexa doesn’t respond to my commands, I have to repeat twice or 3 times I order to turn on or off my devices. If ask Alexa to play music it doesn’t understand. On my apple device I cannot log in properly and I can’t see my devices that are turned on. Its frustrating, everything used to worke great 2 years ago and now its just horrible. Please fix. Thanks in advance.
Though it can be quite convenient it certainly isn’t perfect. One of the more annoying issues we’ve had is the wake up alarm randomly playing bazaar roudy music and at a much higher volume than the alarm, music and timers are set at. Then there’s the not hearing you correctly issues as well as refusing to play an Album we own because we won’t pay for Unlimited music on Amazon.
Used to work great! However, I am getting ready to get rid of ALL my Alexa’s. They don’t play a majority of the time. When connecting it connects to other devices throughout the house and does not allow me to change it on the app. So glad I DID NOT add another one to my cart this year for Christmas! So very disappointed in the functionality and connectivity.
If she could do the dishes and vacuum and change the oil in my car I would ask her for her hand in marriage. If she had one. But she does everything else. Pulls up all my music in an instant, and her library is complete, including podcasts, and alternative playlists. She does my shopping list, sets alarms, wakes me, reminds me of events, anything and everything a good assistant would take care of. Alexa and I have become very tight, I even laugh at her corny jokes.