Set up your T-Mobile Internet service in just 15 minutes with the T-Mobile Internet app.
Once you’re up and running, the app is all you need to take control of your internet experience.
• Find the strongest signal
Use the app’s interactive placement assistant to find the sweet spot for your T-Mobile 5G Gateway.
• Manage your connected devices
Monitor and remove unrecognized devices for even more control of your network.
• Update your password
Change the name and password of your network with ease for more personalization and control.
• Schedule screen-time
Set screen-time limits for the non-stop scrollers and bedtime rule breakers in your family.
Getting started is easy, just download the T-Mobile Internet app today and enjoy high-speed internet on your terms.
I’ve had this for several months. The app has never correctly reflected the status of the routers internet connection when it stops working. It’s always a green checkmark. The only good thing about this app is to restart the router once or twice a week. Wish T-mobile 5g internet service and app was stable and consistent because we’re tired of monopolies.
The app is fine I guess, but I’m giving it a low score because their actual Internet service is awful. I’ve only had their services for less than 2 months but I’ve had multiple issues about the speed constantly dropping. Currently I’m getting less than 1mb downloads. They need to get their services fixed and actually working before having people go and buy it.
Always crashes, never works to control the devices, can’t name devices, it has a lot of growing up to do and needs to catch up with the time. The wifi itself works fine, but the app sucks. Oh, and if you’re not connected to your home wifi, you can’t use the app; therefore, if you’re away, you can’t turn off, change or control your kid’s wifi use. Though I changed from xfinity because of their fees and costs, their app at least worked and worked well. Update- 11/7/2022 nothing changed. Still bad
Wow, the speeds have so far been fantastic! Now for the bad, this won’t affect everyone that wants to use T-Mobile home internet but there KVD21 Gateway doesn’t have the ability to turn off Wi-Fi in the settings and there is apparently no bridge mode. This needs to be resolved! It’s 2022 and they made a gateway with no bridge mode! Absolutely, ridiculous!
The service has been great, but coming from my own router and the ability to really customize multiple separate networks and other settings like port forwarding and QoS, I find this app and Gateway to be very lacking in features. The coverage is great throughout the house, but I really need these other settings and the ability to change the Gateway using my computer (not just the app). I’d also like the ability to name the devices instead of having a generic label of “Device” and mac address.
T-Mobile home internet service is great. It’s reliable and cheaper than the cable options that are out there. But this review is about the app, not the service. The app is awful. It allows for no granular controls over things like port forwarding, DMZ, or anything that an advanced user would want. In fact, you can’t even deactivate the gateways Wi-Fi using the app. In the year 2022, this is completely ridiculous.
Looks promising, but not very helpful at this point. It has no basic gateway configuration options similar to other devices (dhcp, dns, port forwarding, etc) so, only allowing for wifi config. Sadly, when the gateway cannot connect to the internet, as mine seems to do weekly, the app will not connect to the device and you cannot remotely restart. It would be nice to be able to see all the alerts/messages in the app that my gateway reports.
Update: Contact made with Tech Support. Unplugged box and disconnected from internet from all devices. Reconnected and it is functional. Tech support did mention if issue occurs again may need to do a factory reset. Original: Working better with no buffering or lags. One week of use and already regret getting. Consistently buffers. Even worst trying to utilize two TV’s at the same time. Giving it ** only because of cost of service.
I like the feature of the app, you can see the connectivity status of the internet and your devices. Also, the number associated with the device can be easily seen. However, I hope in this app, you will include the feature of accessing the billing for the internet payment arrangement. Other than that, so far the app is good needing little more update on the services provided.
The app is terrible. Constantly tells me I’m not logged into my internet whenever I go to the “devices” or “network” pages. I live in a rural area so I won’t talk about the actual service but the app needs alot of work because right now it’s nearly unusable. Some devices had their Internet access turned off in the app and now I’m not able to connect to the internet with those devices because every time I go to that page it kicks me out to the login page of the app.
I used to have very good signal strength (4 bars) and excellent speed. Over the past 2 weeks both have been much weaker and slower and cellular metrics are as bad as dsl. They keep telling me that the tower is being updated, got a trouble ticket and now can’t get through to tech support. This sucks. Verizon 4G is much more steady and reliable and speeds are pretty consistent at around 50 mbps.
T-Mobile took away web config with new gateway, leaving app as the only way to control anything. The app lets you do next to nothing, especially related to standard router, gateway, DHCP settings, etc. It won’t even let me put in the SSID that I had been using, because while the web interface accepted any characters, this one disallows certain characters for no reason. I was essentially forced to get a separate router, plug that into the gateway and use that, but can’t turn off T-Mobile WiFi.
I have loved T-Mobile for several years, until recently. Continuous dropped calls and now this app won’t open so I can’t configure my router to match the settings my security cameras are programmed with. Today we lost a chicken and couldn’t pull up video to see what happened. Very disappointed. I just can’t get open the app to stay open.
The app sucks, but that’s a reflection of the locked down and featureless nature of the device. It has essentially zero of the functions you expect from an internet gateway. The list of connected devices is just MAC IDs, and you can’t label them. No firewall functions accessible, no port forwarding, no log management. The device gets you online (with decent speed but lots of lag) and that’s it.
The app doesn’t work, I will be connected to the home internet and the app says that I need to connect to the router then restart the app. Done this multiple times and still the same message. I can’t even schedule the devices for certain times. We are about ready to cancel the home internet service because of all the glitches.
I live in a rural area and have dsl with a max speed of 3 down. You can imagine the limitations with this speed. Tmobile gives me between 150 and 200 down.We love it! Have had to reboot only once in a year of having it. I often have to use Microsoft Teams and Zoom for work. No issues. The only downside is if you play online FPS response time will suffer a bit. I play online RPGs with no issues. Have it hooked up to Smart TV streaming services, Directv streaming, Onkyo Receiver and 3 computers.
First off, I am very happy with the internet service. It has been fast, reliable and consistent. I am giving a 1 star review because of the app. This is without a doubt one of the most poorly executed Android apps I have ever encountered. First of all, it rarely works. It can never find the gateway, even with my phone or tablet sitting literally 1 inch from the gateway. That being said, even when it does connect (about 1 in 50 tries) it is pretty useless. It has very limited functionality.
App is very glitchy. I like to disable internet on certain devices but if I go to the devices tab it says I’m not connected to the wifi network even though i am. I have to exit and reenter the app many many times for the device list to finally show up so I can either enable or disable a device. Tmobile you need to update your app with a fix! Or at least have a PC/Mac app that we can do this from.
5G router has many missing features and can only be controlled via this app. Only basic WiFi network setup. No advanced stuff like DMZ, port forwarding, or anything else. Would also be nice if this could work remotely instead of just in network. Also would be nice to manage multiple devices. Missing features to see SMS texts via webpage or app that prior 4G routers had.
Was amazed at how easy setup was. Truly plug n play. I’ve seen anywhere from 47 to 98 Mbps in the middle of my living room in a 3 story complex. I did 3 major Xbox and game updates in under an hour. It’s not fiber optics but it’s as advertised for my life. T-Mo customer since 2000- wait, that was Voice Stream back then!!
They need to make changes to this app like allowing you to control make adjustments to anything without being connected to WiFi. all the other services that I have had let you do that and more so you can disconnect devices without having to be connected to WiFi pause connections or see who is connected and pause or disconnect it and modify device names because in connected devices you only see the technical name nothing like tv or cell phone (brand) or tablet (brand) or something like that.
99% of the time the app can’t find the gateway. Only fix is to reboot the gateway. It’s better to pull this app from the Google Play store. Clearly it is very useless even when it works 1% of the time. They haven’t fixed this bug and it has been awhile. There are so many missing features that are in a basic router.
Easy to use and the app is all right, but it’s at the cost of requested features that are still missing. No DNS, no QoS, no DMZ, no VLANs, no subnets… it really limits the capabilities of the gateway and of the service that they’re trying to sell when it doesn’t work the way you’d hope it would. I wish that there were an open source firmware for the gateway, so that we can use this without the glitches, restarts and slowdowns. They missed the huge market opportunity on this one.
This app is low budget it doesn’t do anything maybe you can change your SSID password but from a standpoint of being a router it doesn’t do anything it’s just a glorified hotspot. You should be able to log on to the IP address of the device and configure it. It should be more like a router. You could plug a router into it but all this is going to do is make your signal slower because it’s another device. Please update the mobile and the web UI to make this better suitable for today’s world
it was good when I switched over, but there is only one tower in my area,and apparently too many customers. Now my internet is buffering all the time, and the one time a day after work I want to watch a show, I can barely watch it. sometimes I have to ‘resume’ a show probably up to 10 times, before I finish it. the tech support says ‘they have no plans to add additional bandwidth in my area’. maybe I should give 1 star, instead of 2. 🤨😑
The internet service is great! But this app, it was working perfectly fine until a week ago. I’ve tried updating, clearing cache and data, reinstalling and it still won’t let me get past the page to see anything. Keeps telling me I need to connect to the wifi, and I am. Aggravating.
App is very basic and doesn’t provide much info. My T-Mobile Home Internet has been unstable I experience frequent service interruptions in my area. Whenever I check the app it shows as if everything is okay my connection is “Excellent” but my internet access is non-existant. The initial setup instructions are only reason I gave this app 2* as it was clear and easy to follow.
These no advanced network controls on the home gateways, the app doesn’t let you do anything that you should be able to do with your own home LAN. Can’t change dns, can’t do IP port forwarding, can’t change individual device data caps – and that’s just basic admin options. There are no real advanced admin options. 100% do not recommend if you consider yourself even moderately knowledgeable about home networking. Turn off Wi-Fi and like a cable into a real Wi-Fi router with a web interface.
Do NOT use T Mobile for your internet. If you have issues, the call center is not helpful. They leave you on hold for nearly an hour and answer immediately if you call on another line. They say they’ll get back to you on a certain day and never call back. They have not fixed our issue (incorrect geolocation even though there is no VPN being used). The internet keeps connecting and disconnect on its own though it says we have a “very good” connection. The app keeps having to reload on its own.
App is horrible. Spent over an hour talking to customer support because every time I go to click on the devices tab it says I’m not connected even though I have a good connection. I have several devices I can’t connect to the internet. It’s beyond frustrating. I was told I would get a call back to have this resolved and it’s been weeks. Fix the app!
Using the app, I was forced to use the manual process to setup the WiFi. After manual setup with the phone connected, the app never recognized having been set up. Using the “Already setup? Log in.” option, also never worked. Putting in the admin password would only yield another message stating that it wasn’t setup. After spending 4 hours with multiple tech support agents, this issue was never alleviated.
At first it was great connecting and running but now only 2nd payment and it’s acting like trash service it’s starting to drop service constantly buffering or no service at all and the app doesn’t provide you with much to choose from to fix any issues. Don’t know if this is to get better or worse could be too early to tell maybe.
I had cable and internet service. I did away with them as the service fees keep going up and up but they advertise my same services at a much lower rate. So I went without any service for a year or so. I thought I would try the wireless and I’m so glad I did. I have added a steaming service and now got more TV options then I had with my previous cable service. I have hooked up two laptop and a desk top plus a table in the house with no problems. No hurky jurky screaming at all. 😊 happy!
The actual Internet itself is great. This app though…. What’s the point in having an app that controls device times if it doesn’t let you onto the page that allows you to do so? The app is so spotty and hardly ever works. I’ve had a tablet that I can’t connect to the internet for 3 months now because of it. Do better or don’t advertise about that feature
No port forwarding. No good for power users. Can’t self host, breaks many IOT devices and programs, and games. The configuration is guilty of being so incredibly oversimplified that it’s all but useless to the technical person. Unfortunately, this is a deal breaker and I’m returning the modem after a 1 day trial. Too bad. It was really fast, but no good for advanced users. Fine for Netflix and Facebook.
Order at your own risk. The pricing is good but my service is excrutiatingly slow and way below the minimum advertised speed. I’ve placed this device all over my apartment and I have large windows with plenty of open space and facing three large towers. The only explaination I got from customer service was tower maintenance but this has been going on for months and it’s affecting my work. Just a really poor experience and I have no other choice but to switch back to Comcast.
If I could rate this app less than 1 star, I would. I cannot connect to my WiFi on a very consistent basis. Every time I open the app, it directs me to the setup screen, even though I am already connected to my T-Mobile WiFi. I go to the Settings to turn off WiFi, and turn it back on, then go back to the app. It still does not recognize it. Very horrible app. Other times, it just spins, and doesn’t even leave the splash screen. Very terrible app. Whatever team developed it needs to all be fired
Internet is good (for my rural area), but app is bad. It loses connection in under 30 seconds when I’m trying to find the best placement. Gateway placement is very important for this service, so it’s a huge deal. Not enough customization options in app. I just need it for cell tower connection meteics, and that doesn’t even work long enough to matter.
This app is terrible! With this being the go to for settings, connected devices, status, etc. It crashes constantly saying it lost connection with the router. I really wish there were more features. I would love to be able to rename devices, I thought there used to be a way to reset the router in the app and that is not an option. Also, special characters aren’t allowed in the password?! What’s up with that?
Wow… that was a super easy and smooth install! This was by far the easiest internet setup that I have ever installed. The whole process took less than 3 minutes to install. Initially,I was worried that the speed was not going to be fast enough for my needs. I have 15 security cameras, several smart displays, plus multiple TVs streaming video. I haven’t seen any buffering, even with two TVs streaming at the same time. I hooked up the modem to my router without any issues. Ditched my cable! 🙂