Unlock powerful cleaning performance and clean your home from anywhere in the world with the SharkClean app!
The SharkClean app is the hub for customizing your robot’s settings.
Get the most from your Shark by scheduling cleans, creating a map of your home that you can customize and edit, clean by specific rooms or areas immediately*, and more — all in the app.
Plus, quickly access troubleshooting tips and FAQs, get notifications, and see detailed Cleaning Reports* with the SharkClean app.
*varies by model.
1. SCHEDULE CLEANINGS (All Models)
● Schedule your Shark to run when it’s convenient for you.
● Easily adjust the days and times your robot cleans your home.
2. VOICE CONTROLS WITH AMAZON ALEXA & GOOGLE HOME (All models)
● Use voice commands to control your Shark.
● Compatible with Google Assistant** and Alexa*** enabled devices.
3. ENABLE RECHARGE & RESUME (1000 & 2000 models)
● Get even better cleaning coverage with Recharge & Resume.
● With recharge and resume, your robot returns to the base, recharges, and can pick up where it left off.
4. CLEAN SPECIFIC ROOMS OR ZONES (1000 & 2000 models)
● Once your robot generates a map of your home, you can create rooms and high-traffic zones.
● Customize cleaning by immediately sending your robot to clean specific rooms and zones from the SharkClean app.
5. SWITCH TO VACMOP™ MODE (RV2000WD model)
● Vacuum and mop your floors at the same time with VacMop ™ mode.
● Your robot skillfully avoids carpets while scrubbing your floor 100 times per minute.
Requirements:
● Shark® Connected Robotic Vacuum (Models Supported: 700, 800, 900, 1000, and 2000)
● Wi-Fi with 2.4GHz band support
Supported OS:
● Android Phone – 9.0 and above
For U.S. support, visit sharkclean.com for additional information or to contact support.
For E.U. support, visit sharkclean.eu for additional information or to contact support.
**Google is a trademark of Google LLC
***Amazon, Alexa, and all related logos are trademarks of Amazon.com or its affiliates.
It works great. The pickup roller managed hair well. The automatic empty function works great. It has a bit of effort on a few transitions from wood floor to tile where there is a bump to go over. When it gets behind the recliner it spends too much time running over the base, it does not seem to recognize that it cannot clean there and continues to return and sometimes gets stuck under the recliner.
Same issues as described by many other reviewers – robot and self-empty dock work well enough, but app has more recently become unusable. Went to try and add a no-go zone today and the app crashes every time when trying to save the zone. Update: App stability much improved. No longer crashes when tweaking maps and adding zones. It is frustrating that it does not keep you logged in.
The app was working well enough for the past month. But now the vacuum just returns to the dock right after starting. It pulls out of the dock, sits there for 5 seconds, and returns to the dock. Others with this problem say it seems to be an issue with the app, because it cleans if you press the physical button on the machine. This needs to be fixed immediately, it is extremely inconvenient. Update: After doing a factory reset and remapping the house the vacuum is working correctly again.
My robot can no longer keep connection with my router. Zero issues with any other internet-of-things. Shark’s response? Keep trying. The more I play with it, the less I like it. I can’t include vacuum power in the schedule and can’t figure out how to adjust the defaults. The room selection tool is a bit bulky. I’d really like a clear robot button for the self emptying model, I had a clog that I wasn’t notified.
Its not flawless but very good! Most of my headaches come during setup. I have 2 shark vacs and getting it to join wifi at home and at work has been a downright crapshoot. I’m probably a solid 7 of 10 capable when it comes to this type of thing and it was frustrating to have to try no less than 20 times repeating the same steps to get connected. After getting them on my networks though they operate well. We have had botvac for over 6 years and always get Shark. That says a lot in my opinion.
there is no work being done on the app! making the programmable function unusable. mapping is a horrible experience. first setup over 10 tries. my phone became outdated, this one app wouldn’t function. no updates… This being the case, I was only able to use the unit at full operations for 6mo. fast forward almost a year, new phone. 15 more full runs and still can’t get an accurate map. plz make map editable in inaccurate sections. that would be the least u could do to make ur product useful
Constantly logs out of app repeatedly and continually makes me recheck or decline privacy and data boxes to log back in. Does it’s job other than repeated inconvenience. Starting to be easier to walk up to it and hit clean button and not trust to use remotely or with phone. Has quit logging out continually. Updated to 4 stars as easy to use. Can’t schedule different areas with different traffic on different schedule. Love the shark vac itself as so far fairly reliable after 6 months.
Worked great until the December 2022 update. With this update, it lost my maps. Explored the house again, redefined maps, rooms, etc and thought all was well, then it just started doing weird things like not responding, spinning in circles, randomly returning to dock. Now, the app opens momentarily, errors out, and closes. Pretty worthless, hopefully until the next update. Hopefully.
This app is practically worthless. The vacuum is great, however; the app apparently can’t tell time. It is set for 11 am daily, but comes on whenever it wants. I understand it going back to it’s station to recharge and then going back out to finish cleaning, but this will start up in the middle of the night. I am so fed up with the programming. Please do some updates and fix this app. I will never buy another shark product as long as you continue to use an app instead of a remote controller.
Now it’s crashing again. Then it will start working again. Very frustrating. The app has been down more times than up since I got it. Now I just quckily hit the clean button before it crashes. I cannot spot clean or clean specific rooms when the app is crashing. For the $600 my husband spent on the robot, they could put money towards making an app that works. The robot is amazing. The app is terrible.
AV2600 is literally the first model shown on their site. But it’s not listed as a choice on the app. Took multiple attempts to successfully pair. Paired, the app isn’t intuitive. For example, map doesn’t show base location so you have to be a cryptographer to figure it out. Then when it inadvertently shut the door of a room and was stuck for 2 hours it didn’t send any message. I only found it because I noticed it never returned to the base and went looking. App shouldn’t have these issues.
App constantly crashes on BOTH of our current and previous Google Pixel phones. I have to use my ancient iPad to do anything with the app, which I have to dig out solely for the purpose of being able to use apps that aren’t compatible with non-Apple devices. Besides the obvious lack of compatibility with our preferred operating system, the app is super clunky. No-go zones on the map are awesome in theory, but execution is lacking. I could go on, but characters are limited. Just fix it, please.
Overall the app is easy to use once setup is complete. However, I had to call tech support to setup my Shark Av2501S after multiple failed attempts to pair with wifi. After several restarts, pairs, and verifying permissions, the setup process failed to mention GPS location must be on to connect shark to wifi, go figure ¯_(ツ)_/¯. It was never mentioned in setup instructions provided. Once that was turned on everything went smoothly, no issues thus far. Tech support was very helpful.
I would recommend this vacuum to others if the app wasn’t absolutely terrible. The app randomly clears out anything you have saved. Rooms just randomly disappear. You can set the vacuum to run on a schedule and even set it to run at max power every time. It will say it’s running at max, but it very clearly isn’t so that doesn’t function right. It’s just overall entirely too buggy for something as expensive as these vacuums are.
Everything was working fine. App was easy to use vacuum was doing great. One day the language changed to French and nothing will allow you to change to another language. I tried resetting the vacuum everything. Called customer support wasted 30 min on the phone they did not understand what I was telling them. When I choose a different language it says it’s downloading the language pack but never does. At least it still sends text messages in English..
Update: on the plus side, they continually refine the app Initial setup is very easy and straightforward. However; setup is critical! I didn’t have mine setup properly and the vacuum lost its WiFi connection and the instructions don’t explain what to do in that situation,necessitating a call to Shark. The representative was VERY knowledgeable, and I was back online quickly. Again though, the information the representative gave me was NOT in the instructions. Overall, the app works great!
I have had my Shark for about a week now and it seems to be doing well! I think the only thing I would like to see is the ability to set up different areas such as an upstairs and downstairs even if I have to pick it up and take it there. I also would like a bit more flexibility in setting rooms or zones, the standard and smallest box sizes on the app make it difficult to design zones!
Overall a reliable app and product that seems to have improved since last update. Given the inconsistencies with all robot vacuums, I have gotten solid value and performance from my Shark and the SharkClean app. The only thing I don’t care for is how slow the app can be with updating – if you delete a map, for example. Interface could be more customizable, dark mode/nav menu… otherwise no real issues.
It’s great to be able to maintain cleaning of your home during the week. I love the self emptying feature which I use maybe once a month. The fact that we have a dog & it picks up the hair no problem is amazing. However I would think it would great to be able to program specific rooms and have no go zones for scheduling purposes.
It’s been 3 days and still unable to use my mop vac and no reply from support. When will the app be fixed? Just started the last couple days and I’ve only had the unit since Christmas but it comes out of the dock spins around and goes back in if I try to just clean certain rooms. It’s spins around and empties half the tank in one spot and goes back to the dock. Very frustrating and I cannot get a reply in the private messaging. How in the world are we supposed to get support?
Multilevel home : ( The robot is great and designed to recognize and avoid steps, but the app is not designed to deal with level changes. The app can only map one level. My plan was to give the robot a “home” location on each level change and just carry it to the next one, but the the app forces you to delete any existing layout to create a new one. The app needs an update to store multiple floorplans (levels) and select the one the vacumm is on before telling it to clean.
Continuous crashing, map not loading, randomly functional,. More importantly — you cannot use the robot without the app. This is a brand new vacuum and the mobile device is version 12 Android. Cannot figure out how to get support for the app issues. Most of the information online is centered about how to use the app and vacuum, very little about trouble shooting. It’s a shame, but for +$500 I expect it will work as described and meet design intent.
Whomever Shark outsourced the creation of this app to should be either fired or put in front of a firing squad. This is the most infuriating app I have ever used. Essentially any issue you have you have to reset the mapping and start from scratch. Any connectivity issues? Start from scratch. Change to new router? Start from scratch. It’s also so poorly laid out that it’s just downright frustrating to use. If you’re thinking of buying a Shark product that uses this app I’d just stay away.
Edit: 1/9/23 – app is working much better now Super disappointed with the app. It disconnects from wifi and there is no easy way to reconnect after hours of trying. I had to delete the robot and start over. Wifi disconnected again and again. I have used the support help in the app and have tried many troubleshoots from uninstalling the app to recycling my Wifi and nothing has worked, keeps disconnecting. I have gotten one clean after mapping my house and have had to remap twice. Such a bummer!!
Very basic and buggy. Does not always work and has very primitive notifications and status data. The hardware seems good so far, but if I was gonna buy again, I would look at other vacuums because of the app. UPDATE: Original post was in 2021, now Jan 2023, software still very buggy. Most times if I try to send the bot to a specific room, it just goes off doing entire house. After about 3 or 4 times making the bot return to the dock it may or may not go to the specific room. New maps no help
This app is so inconsistent & glitchy. Certain features will just disappear randomly – like the room selection option. Then, when that option is actually displayed, the app will ignore the room selection & choose to clean the whole house instead.. I’ve had to uninstall & reinstall almost every time I’ve tried to use the app. If there wasn’t a schedule option, I’d have no way to use the vacuum due to the unreliability of this app.
Make sure you get your wifi password correct when you’re pairing your robot for the first time as there is no way to redo it once you’ve proceeded. The robot will just continue trying to pair forever and even if you delete and reinstall the app it remembers the wrong password from the first time and skips the part where you could re-enter it. Uninstalling and deleting the cache and data did not help. Edit: Will also not send password change email. App just freezes. Edit 2: This app sucks.
Random logouts and terrible UI. It never stays signed in, and there are times that my wife and I will try to sign in, but it won’t accept one of our passwords. (We ‘show password’ and verify they match exactly with no extra spaces) House maps randomly delete themselves every few months, so I can’t direct it to certain rooms, and it needs to relearn boundaries again. Has happened at least 4 times in the last year.
Absolute trash. Borderline useless app, and buggy as hell. You have to watch a stupid vacuum slide across your screen every time you open it, the “No Go” zones you can create in the app to keep the vacuum out of certain areas are completely ignored by the vacuum and if you want to pause the vacuum while it’s running, it often ignores that too. What a joke.
It used to be a great app and very helpful. Now, even with my push notifications on, I do not get alerts when the shark gets stuck, jammed, etc. I just have to notice it and go find it. Open the app, and notifications are there, but we’re never sent to me. Plus, they do not delete them after deleting them. I used to love the app, and the fact of having the only help in the house being a robot sadly is not even getting irritating.
We are generally happy with the vacuum and app. There are occasional issues. Over the past year, it’s cleaning power has reduced. The floor is most clean, but we end up with clumps of stuff. It does seem to get stuck easily. Stuck under a chair, or the intake is stuck, not just when full.
Machine is awesome! App is frustrating. Randomly deletes the rooms off my map and I need to relabel it. I have 3 sharks now and it doesn’t separate which notification is for which! Hard to know which one needs attention. I keep deleting my notifications, but they keep coming back! Weeks worth. When I first got my shark push notifications would pop up at the top of my phone, but no matter how much I turn push notifications back on and off they never appear and I have to open the app to see them.
It was doing a wonderful job, but one day l lost power & wifi, and it lost its map exploration. I’ve been 3 months trying to get it to go into the rooms it used to work in. But it will not go past the 1st area, which is 1 big square. I live in a 1 bedroom 2 bath apartment so it shouldn’t be that big of a deal, but it is truly putting me to work, thinking if I map it differently maybe it will do as well as before. Still, it will not go beyond the 1st area. I’ll keep trying.
This app is TERRIBLE. It randomly messes up my map, changing the boundaries and room sizes and making their lines cross. It NEVER once has gone to clean the room I ask it to. The app does not load properly. EVERY SINGLE TIME I open it, I need to close and open it AT LEAST FIVE additional times in order for everything (rooms vs whole house option) to load. I have never been so infuriated and annoyed by an app.
Why doesn’t the app accept commands to stop the vacuum any more? I told it to stop and go to the dock 2 hours ago and it’s still running around. The app won’t let me get to the screen to press the command to stop it again while just saying that the status is “returning to dock”. Also, no-go zones… I’ve set up several over the last couple of years, where is the first place the thing goes when it begins? Yeah, straight to the no-go zone and did it first.
Works well. Easy to set up, learns rooms and maps them very accurately. I had no issues with inital mapping as others have. I was able to manualy add a room with minor adjustment to size. The suction power was selling point and picks up very well. Just purchased extra magnet strip to keep it from going in unwanted places. Overall, for this price point it is an excellent cleaner so far.
Equipment is great, interface is terrible. Constant crashes; won’t go to selected room unless you reset app and access history, notifications, and schedule page and then may not even work; history is flaky and buggy; can only schedule one time a day to run and it’s for the entire map. This app really is terrible. Deserves 0 (zero) stars.
The earlier issues were resolved with an update, I guess cuz they are gone, but hair wraps around the roller bearing and melts the plastic, then I get an error 4 evertime I run it. I was able to use the app info to reset it after I took it apart and cleaned the roller bearing. I wish they had a parts shop with links for your own model parts. Also, when I clear notifications, the same ones come right back and fill the inbox. Other than these things, it’s easy 2 use and wrx nice on SGF4.
It took a few tries, and I had to close the bathrooms because the shark vacuum could get in but couldn’t get back out before I had a usable map, but now I can tell it where to go and it goes. It picked up so much cat hair! It mapped so well I can see the outline of some of the furniture. I just take it to the bathrooms and close the door and let it go.
Created an account then it says password is wrong. Go to reset password and the contine button does nothing. Horrible initial experience since I need the app to get the features of the vacuum. (Updated: Created a new account and got in. Now the vacuum can’t find my 2.4 network that is broadcasting just fine. I’ve owned 3 different brand vacuums and this is the only one where I’ve had an issue and not been able to set it up.)
When it works, it does a great job. But about every other day, I open the app and it says it’s disconnected. The router is 8ft from it, so I know it has nothing to do with wifi signal strength. Why these can’t they get these annoying issues resolved. Extremely frustrated that I can only use it to clean “sometimes”. Please fix your garbage firmware.
The map feature is just so horrible! I have to restart the app twice every single time I open it. Whenever I want to send the vacuum to the kitchen it’ll go to the living room or the hallway, and then it ultimately gets lost. Sometimes it works, sometimes it doesn’t. The robot vacuum itself is fine. But the app clearly sucks. Shark knows how to build hardware, but makes terrible software.
Shark app not working. After about a year of working properly, today when I opened it, it was back at the original setup page, and it would not even allow to go through the steps of setting it up. It is currently stuck on “Select your region”. I went through troubleshooting, WiFi is working, so I tryed uninstalling it and reinstalled, and it still does not allow to complete the setup, rendering the app useless. Rebooted phone, router, and robot, and tryed again, and still nothing. Horrible app.
App is terrible, vacuum itself isn’t much better. App has entirely quit working. I havr to approve a map, but it won’t accept the map. Extremely frustrating as much of functionality of the vacuum is controlled by the app. The vacuum is supposed to go back and forth, but instead it goes all over. It does thebsame areas over and over, but misses several areas. It slams into things even though it’s not supposed to.
Edit: ok, the app loses my mapping too often. I’ve had issue where I couldn’t connect to wifi when I got a new modem, added the robot again and then both were connected. Right now I can’t even get past a screen asking for my region. Shark is successful enough they should be able to have a good app. Changing to 3 stars. So far this app has been great as far as how it works and the communication it provides to me.
Pretty straight forward and easy to figure out. Finally found setting to turn the robot volume down/off. Wish there was a count down or indication how much longer a run will take. I have mine set to clean until it needs to recharge. When I got home it was on the charger and I thought it was done. Later it started up again and I was scrambling to pick up a few things I had put down. I can turn off that mode. I do wish I could see my robot location on the map and which rooms are completed.
Love the Shark itself but this app is HORRIBLE!!! It won’t stay connected to the internet. I would like to send the shark to one room but can’t because of the lack of connection. I could just press the clean button yes, but then it does the whole map. I can’t even put the rooms in the order I want them to be cleaned. To reconnect to the internet, I have to delete the robot and set it up all over again. FIX THE APP!!! EDIT now it won’t show the areas that have been cleaned and it randomly stops!
Does not list any WiFi networks, and so even though I’m connecting to the robot, it is completely unusable. I’ve tried all the troubleshooting to no avail. Why I can’t operate this with a direct connection is beyond me. Another instance of unnecessary complications. Hardware seems to have been made by professionals, while the software was made by unpaid interns.
The app is pretty horrible, it seems like every time I open it there’s some feature that disappears too. There was an update that included “bug fixes to make my experience better” but the only thing I noticed was they removed the high traffic zone feature which was something I used regularly. It seems closing and opening the app during a cleaning run has the chance to de-sync the displayed status from the current status of the robot.
Love the vacuum. The app is pretty easy to use but… we have had to remap when the app glitches at least 3 times. Also, you can’t just remap one area of the house if you’ve major furniture. You either remap the entire house or none of it. It would be great if you could choose to remap one room. We don’t have pets, but we have a 4-year-old, and it’s been great to have the vacuum and self-empty canister with the app.
The latest version of the app is broken and has been for the majority of this week. Upon opening the app, after the Shark vacuum goes through the screen, it acts as it did the first time it was set up. The first interactive screen is asking for the country/region but then never moves beyond that screen when the “Continue” button is tapped. Please don’t suggest uninstalling and reinstalling the app. It’s already been done.
Horrible. Both the app AND the vacuum. The vacuum has a mind of its own and decides it can clean whenever no matter the schedule set for it, and the app doesnt allow me to do the one thing its meant to… CONTROL THE SENTIENT VACUUM. Whenever it goes out on its own, I try to return to dock through the app, however it never works. And everytime I try, the app just says “Returning to Dock” but never actually returns it.
App works great with the shark (Sometimes) Sometimes the Shark don’t respond to commands from the app and the app fails to keep notifications deleted. (They reappear some time after deleting them) There are times the app fails to successfully communicate with the robot. Sometimes I have to close and re-open the app in order to get an updated status of the robot. It’s a very hit or miss scenario.
Les and less positive as “updates” are dictated. App is below average in number and useability of functions. Recharge and resume doesn’t. History maps aren’t available. Map edit function is difficult to use on a smartphone because the useable area is too small. Most error messages just say to call customer service. And everything negative that reviewers have already pointed out. Please please scrap and start over
App doesn’t work and vacuum doesn’t listen to commands. Often fails to clean rooms you specify and the schedule portion of app doesn’t work at all. It resets to all times three times a day. I have to turn off the unit at the base and then when i want to use it turn it on then say clean. Wirked great when i got it a year ago. Now shark screwed it up by”fixing”the app. Buy anything but the shark.
Like other reports, ap stuck on country. This occurred after the last update. Now I am stuck with days, cycle, etc. because I cannot use the ap. Such a huge disappointment! This makes a remote for the shark impossible to use. They charge enough for the unit to have supplied an independent remote. Even my inexpensive, prelit Christmas tree came with one.
Instead of improving it just keeps getting worse. Takes forever {20+} runs to get a useful map. Then refuses to use the map. Select roomies you want to clean but it will just clean a random selection of rooms then quit. Never actually cleans a full room anymore does part of the room then empties bit never returns to finish. Still lacking the ability to stear the robot to get it to the exact place you want cleaned. Researching replacement.
When I first installed the app it wouldn’t connect to my new vacuum. About a month later it was fixed with an update and connected seamlessly… Now After another update I’m stuck at a screen telling me to select my country like many others and cannot bypass the screen no matter what I select. Vaccume is great, app is garbage.
My problem is woth the wifi capabilities, I have spent the last THREE hours trying and troubleshooting the issue I manually connected the vacuum to my wifi without the app to ensure no issues. The app just refuses to connect the vacuum to the wifi. Went through all the troubleshooting guides with no results. And honestly the only thing I’m going to want to connect after this experience is a toaster to a bathtub.