Whether you’re still planning your trip or already here, the Official Universal Orlando Resort™ App is the ultimate must-have. It’s free to download.
Before and During Your Trip, It’s Easy To:
FIND EVERYTHING YOU NEED
• Get detailed, interactive maps of the theme parks, Universal CityWalk™ and the on-site resort hotels.
• Check ride wait times and show times.
• Find dining venue menus.
• Use filters to find and sort by park, ride type, shows, dining and shopping.
• Locate all restrooms, including family restrooms.
• Set a parking reminder to find your car by section, level and row.
PLACE YOUR MOBILE FOOD & DRINK ORDER
• Browse the menu and place your order at select locations from anywhere in the park
• Let us know when you are nearby and we will prepare your order
• Pick up your order and continue to enjoy your visit
GET READY TO RIDE
• NEW – Get a place in the Virtual Line™ and get your return time for select attractions.
• NEW – Universal Play™ lets you enjoy interactive experiences, games and trivia about the rides. Check it out via the Supercharged Network in Fast & Furious – Supercharged™ or through the left navigation menu during select times.
MAKE IT YOUR IN-APP WALLET
• NEW – Pay with Universal Pay – Universal Pay is a completely contactless and simple way to pay with your in-app wallet while in-park.
• Purchase park tickets, and Universal Express™ Passes.
• Create an account to easily access your purchases and redeem with a scan.
• Set up your TapuTapu™ wearable as a payment method while in Universal’s Volcano Bay™.
CREATE A FAVORITES LIST
• Mark your top rides, attractions and more.
• Use it as your own personal “to-do” list.
• Get accurate wait times for all your favorite rides and attractions in one place.
• Set alerts for low wait times and show start times.
• Get a customized map view to find your way.
ALWAYS BE IN THE KNOW.
• Stay up-to-date with in-park notifications on attractions and schedule changes.
• Get location-based announcements related to the park that you’re in.
• Find out about special offers and special events.
Plus, it’s easy to stay connected when you’re at the resort with free WiFi throughout the parks and Universal CityWalk™.
NOTE: Continued use of GPS running in the background can dramatically decrease battery life.
Do Not Sell My Personal Information: https://www.nbcuniversal.com/privacy/notrtoo?brandA=UO&intake=Universal_Orlando
Privacy Policy: https://www.nbcuniversal.com/privacy?brandA=UO&intake=Universal_Orlando
CA Notice: https://www.nbcuniversal.com/privacy/california-consumer-privacy-act?intake=Universal_Orlando
Not bad, but it’s crazy how I had to uninstall the app just to purchase an AP. The site redirected me here to buy a pass, yet it’s not an option for some reason on said pass. It could also be easier to use during events (HHN), but it otherwise serves it’s purpose well enough. I like the extras they sometimes include too, it’s a very nice touch that brings me back to the park with a new purpose.
Most recent update to app is trash. Also hate that it logs me off all the damned time (fingerprint should be an option for people with medical conditions to whom typing unnecessary things like this is very difficult, and it’s unnecessary because I shouldn’t have problems in the first place (using voice text which you can’t for passwords), might want to jump on the technology bandwagon on that one.
Labor intensive, poor mapping. Good news– you have plenty of time standing in lines to try to figure out app. The bad news–you are usually in direct sunlight and can’t see your screen. At some parks you are given dotted line to follow when you tell it that you wish to be mapped to a ride. Here you must enter several clicks to find a ride, then determine how bad the wait will be, then locate it on the map. Walkways not clearly marked. Lo rez. Good intention re diet filters but fizzled.
The map and lists don’t allow you to filter by park, so you are scrolling through and seeing rides that you don’t have available. The mobile ordering system failed for me at three different stations – and at the third station, the app said I didn’t have any mobile orders. Thank goodness I learned my lesson and took a screenshot of my completed order before I could lose it. Wait times weren’t accurate to the ride signs. Map didn’t include everything in the park. Paper map was still necessary.
There’s room for improvement with this app. There should be a way to view photos taken at the park in the app. I’d prefer if the wait times were shown without clicking on the ride, just show the wait time not the icon. Also, it’s hard to select the ride or restaurant I want because of how small and close together the icons are. Lastly, I wish it would just open up to the map instead of a home page and having to select the map.
This app is great and made going through the parks much easier. Storing the tickets for multiple people was nice so I didn’t have to keep paper tickets for everyone. We were there for the Halloween event and it helped in deciding which house to go for to maximize our time. It is easy to use with useful filtering options. The only thing I would add to this would be a deeper zoom on the maps.
I found this app to be lacking in a number of areas. For one, it never has bathroom’s listed on the maps, which is a pretty important part of any map for an amusement park. Also, it would have been great if you could filter the dining options by those who take the dining plans, as you can do on the website. You can get real time wait times, which is great, but very few show times were available on the app.
This app is amazing. Being able to see wait times on rides, show times, and your location in relation to everything was great. Also the fact that you could set notifications for when wait times dropped to a certain time and for when shows are starting was really helpful. It helped us plan a really good trip and use our time effectively. I recommend this app to everyone.
App is bad and hard to use. It keeps location on in the background eating battery when not needed. Notifications for show reminders don’t ever fire. UI is crazy hard to use. If you go to max zoom level you still can’t click on icons. Icons on the map don’t match what are in the filters. It’s all very confusing. My recommendation would be to hire a ux designer.
The app is a must but it can get annoying at times. The user interface could be better and I feel they could add features that could greatly enhance the park visit ESPECIALLY when your waiting on a line for 60 minutes. Trivia, mini games and a point to prize system of some kind. Imagine, rack up points from walking or waiting on line and get free buttons, stickers, merch or whatever. I would visit TWICE AS MUCH! Hell, they could even go the route of pokemon go or something. Wait times are bad!!!
It’s okay. I was expecting more since the park/hotel staff are trained to direct people to the app. I liked having access to menus for food venues. The map feature never worked for us which was disappointing. The park can be difficult to navigate as the big “you are here” type kiosks are no longer around. I would love for the app to offer a green check to use for “did it/visited venue” in addition to just the red heart for favorite, so you have a working “To do list.”
Almost frustrating with how it could be more useful. Would love an option for filtering “open now” and also would be amazing if you could share location with your family. Would also love a freestyle locator. Also VERY frustrating that the app tells you to load your extra options like breakfast passes into the app but then the park won’t accept them that way.
This has been extremely frustrating. The app frequently crashes. Once I log into the app, if I close it, I can’t get back in without uninstalling and downloading again. The app will look like it’s loading, but just stay on the title screen. I’ve tried unchecking the stay logged in box, and signing out before closing it. I haven’t found what works yet.
The app has some good and some bad. I had no issues adding tickets and the wait times were always accurate. However, the mobile food ordering and purchasing express tickets just doesn’t work. On wifi or mobile data it never loads. If you want a map of the park or quick access to wait times, the app is fine. Just don’t expect to make any purchases.
The interface is awful. Wait time notifications didn’t work. The map was so useless we used paper maps instead. You can’t filter rides by park and it doesn’t remember your filter settings for rides, so every time you have to choose them again. You can’t even search for a specific ride. This app needs too many improvements to even list out in 500 characters. Very poor quality.
I was excited at how easy it was to pay for things at the park with this app. However, about half the time it was not accepted, and when I got home from my trip and started looking through the receipts, I found multiple instances of being double or even triple charged for some things. I am extremely disappointed and will not use the app for payments again.
The Android App is VERY slow. When I open the App it takes about 1 minute before the Dashboard displays. When I navigate to other areas of the App there are additional delays for each step. Fix this obvious performance issue, Universal. 5/22 Update – The App now opens instantly and all pages load immediately. Great job!
Almost the perfect product. Map is managable, wait times seem relatively accurate, and the wallet feature would be the perfect addition save for one issue: APP DOES NOT SYNC PASSHOLDER ACCOUNTS WITH YOUR PROFILE WALLET. For such a simple idea of streamlining wait times and purchase power, you would think they would make it manageable for their annual passholders. Such a disappointment! Please address soon!
New update brokeaa few functions. Pixel 4XL, used to work well for virtual queues and ordering food. Now when trying to load virtual lines it just buffers and buffers and buffers without the ability to go back to the previous screen… Forcing us to have to close the app. Premier Pass holder here that would also like to see more functions, like “whats near” me…. And maybe also family locator for family members under the same account also visiting the parks.
Really like this app, it’s great for wait times and the map is very helpful! However, I wish the app had menus for ALL the dining venues and included the holiday/limited time offerings. I’d like to know exactly what drinks are available at the Hog’s Head and Fountain of Fair Fortune, for instance. Especially the specialty drinks and food (ie Hog’s Tea, holiday meals), instead of hunting down blog posts and trying to remember it all at the parks.
This app was very accurate on wait times and if the rides were closed due to weather. It also showed where all the restrooms were. The map was very accurate. I didn’t need to have paper tickets or visit will call. The app had all our tickets on it, and we were able to use the app to park hop. I loved that you could mobile order your food from some of the restaurants. We used it to order our food and it was great! I will definitely use this app in the future!
The app is good for seeing wait times for rides and as a map but that’s it. It’s very irritating to try to order food with it, and some of the restaurants require you to order through the app. The virtual line tickets for Hagrid’s roller coaster, which is the only way you can usually ride it, are almost impossible to get, even if you log on right when it says they will be available. It is very buggy and frustrating to use.
Access control is a mess. Universal Express, My Universal Photos, hotel keys, and park tickets are all separate systems. And 3/4 of them work off barcodes instead of NFC. Compare this to Disney, where everything is combined into a Key to the World and can even be added to Google Pay to be tapped. Please copy your competitor. ^^
A jack-of-all-trades app, but master of none. I think they had to many good ideas to get into this app, but they could not execute most of them. The only thing that worked was the wait time. Placing orders and even paying from this app is a hit or a miss. I could not get the interactive map to work and tried two phones. How can one locate places, suchs as restrooms, if the map does not know where I am?
The app is grate 4 w8 times. Although, the app doesn’t have the navigation thing that Disney© has. Also when ordering food with THE credit card, the app tries to get you to put in your credit card 💳 information again. My friend got frustrated 😡 but eventually figured out that you had to back out and then order your food. Solid 3/5. Could be better, but it still works. 😵
Poor and clunky, no matter how many combinations I use to set up payment in the app, constantly get an error message so cannot complete account setup (for Volcano Bay / mobile ordering). Wait times are not in sync with real time. Easier to also use a printed park map rather than the built in map within the app!
We can’t sign in. It keeps asking us to reset our passwords. We’ve done this several times and it still says it’s wrong. This is on 2 different mobiles. We’re going tomorrow and will have to just use paper passes. Universal should update their technology capabilities. I just removed the app and then reinstalled. This seems to have fixed the problem. Everything is working perfectly now
Completely useless app if you are an international traveller, especially British. Unable to add cards to use mobile orders for restaurants or food pick ups and adding extras like photo pass. App does not remember filters set so every time you want to look at wait times have to refilter to park you are in. App suggest to add extras such as photo pass but then no explanation on how to get around the obsurdly long winded way to get this added to your account. Would be 0 stars but unable to.
Very sketchy app! A group of us sitting at a table in the Three Broomsticks, all of us having issues placing our orders while occupying a table and not getting served. App closes before order placed, or can’t finish entering a payment info, or won’t take a primary address because the Country drop-down list not working. Booo, bad experience!
Mobile ordering doesn’t work properly. At three broomsticks the app never asked for the table number. It said that they would bring the order out to our table. I was wondering how it would know. After waiting 45 minutes I finally asked somebody. And the order was lost in limbo. After talking to somebody the food came out within minutes. But the whole ordeal wasted our already limited time in universal.
Looks like mobile order now needs a credit card in the app’s own wallet, but it errors each time I try to save the card details. Contacted Guest Services but they don’t know what’s wrong. It’s a UK credit card, looking thru previous comnents from months ago, it looks like Universal is not allowing UK visitors to use Mobile Order. Would be better if it used GPay instead of its own wallet.
The app doesn’t open/work half of the time when in the parks and won’t let me enter payment info or tickets. The attraction lists/map are not very user friendly and should have more ways to search or filter. Needs a lot of improvement.
Was really disappointed in the app that was convinced to download to make it easy to pay from phone only to go to a universal store and they don’t accept there own app not to mention all the other vendors that don’t accept the app so I had to ultimately leave and come back the next day with a card to pay for our items we wanted on top of the fact that the map isn’t really user friendly I ended up using Google maps in walking mode to navigate the parks almost as if a third grader designed it
I’ve used this app for years and have loved it, however, with all the updates that have been done I can no longer say that. Why do I need to enter my password every time I open the app? All I want to do is check ride times, so why do I need my password for that? I know that sounds trivial but it gets annoying AF! It’s now more difficult to navigate to ride times for 1 particular park than it was before. But the biggest issue is every single time I open the bloody app I have to enter my PW!!!
Very disappointing app. Lacking so much basic information, froze on me the first few minutes I used it. I have a universal acct – signed in – system did not “recognize” me & my reservation (Disney does). The app does not have information about the Mardi Gras event that begins in less than a month (nor does the website). Even safety info (can I wear prescription glasses on rides?) is not easily available- the app brought me to the universal website to download an e book that was not helpful.
Posting because it looks like universal response which is nice. I thought I remember your saved favorites being on the main page, but now you have to go into your profile to hit the favorites tab. Kinda annoying change I’d like to see go back to the way it was Editing to change rating. the app constantly signs me out, super annoying
Clunky, slow, and not well organized. Exceptionally irritating that it is now required to have this app to order food at more and more locations in the parks.
Awful. Refuses to let me buy tickets. Says the state is optional then insists I populate it. It clearly has a list of right answers because whatever I enter, it won’t accept the answer. I suspect it wants a US state, but as it asks for my country, which isn’t the USA, it won’t even let me enter Florida. It is ridiculous. Very poor experience. UPDATE: I emailed. They replied: We know – book by phone. I called, they don’t allow ticket sales in the UK over the phone. It’s ridiculous.
I’m really surprised to see so many negative reviews for this app. I’m sure I could come up with a couple of things to improve if I wanted but overall I think it’s a great app. We have been using it on our trips for the last couple of years and it always makes things much easier. Love it and keep it up.
Almost useless. The one redeeming quality is the ability to order food within the park. Otherwise, pretty much useless. We stayed at a universal resort when hurricane Ian hit and I kept trying to get information from the app, we went to the front desk and they told us that the app would be the last thing that would be updated. We had to rely on phone messages in our room to find out what was going on. Very disappointing in this age.