Whether you’re still planning your trip or already here, the Official Universal Orlando Resort™ App is the ultimate must-have. It’s free to download.
Before and During Your Trip, It’s Easy To:
FIND EVERYTHING YOU NEED
• Get detailed, interactive maps of the theme parks, Universal CityWalk™ and the on-site resort hotels.
• Check ride wait times and show times.
• Find dining venue menus.
• Use filters to find and sort by park, ride type, shows, dining and shopping.
• Locate all restrooms, including family restrooms.
• Set a parking reminder to find your car by section, level and row.
PLACE YOUR MOBILE FOOD & DRINK ORDER
• Browse the menu and place your order at select locations from anywhere in the park
• Let us know when you are nearby and we will prepare your order
• Pick up your order and continue to enjoy your visit
GET READY TO RIDE
• NEW – Get a place in the Virtual Line™ and get your return time for select attractions.
• NEW – Universal Play™ lets you enjoy interactive experiences, games and trivia about the rides. Check it out via the Supercharged Network in Fast & Furious – Supercharged™ or through the left navigation menu during select times.
MAKE IT YOUR VIRTUAL WALLET
• NEW – Pay with Universal Pay – Universal Pay is a completely contactless and simple way to pay with your virtual wallet while in-park.
• Purchase park tickets, Universal Express™ Passes and Universal Dining Plans.
• Create an account to easily access your purchases and redeem with a scan.
• Set up your TapuTapu™ wearable as a payment method while in Universal’s Volcano Bay™.
CREATE A FAVORITES LIST
• Mark your top rides, attractions and more.
• Use it as your own personal “to-do” list.
• Get accurate wait times for all your favorite rides and attractions in one place.
• Set alerts for low wait times and show start times.
• Get a customized map view to find your way.
ALWAYS BE IN THE KNOW.
• Stay up-to-date with in-park notifications on attractions and schedule changes.
• Get location-based announcements related to the park that you’re in.
• Find out about special offers and special events.
Plus, it’s easy to stay connected when you’re at the resort with free WiFi throughout the parks and Universal CityWalk™.
NOTE: Continued use of GPS running in the background can dramatically decrease battery life.
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CA Notice: https://www.nbcuniversal.com/privacy/california-consumer-privacy-act?intake=Universal_Orlando
I absolutely love this app. Loads easily in the parks and is great for mobile ordering. I love that I can see menu prices. Only two issues. Ride wait times need to be updated more frequently, due to a lot of times posted on the app are not equal to the actual time. And also the app needs wait times for Volcano Bay. I’m not sure why this isn’t possible. As it’d be easier to be able to view those as well.
Universal has managed to make the theme park experience as cumbersome and disorganized as humanly possible. This app is no exception. Processes that once took mere seconds like locker rental are now a fumbling mess thanks in part to the app and the new miniscule size of the free lockers. Online ordering is a mess, line times are completely off. In short, the app will complicate your day more than it will help it.
I mainly use it for checking wait times and mobile ordering and for that it is good. Mobile ordering can be buggy but typically works. I would love to see the wait time section organized by park. 3 tabs at the top would be perfect. I know the filter option is there but it is tedious to do everytime.
I was excited at how easy it was to pay for things at the park with this app. However, about half the time it was not accepted, and when I got home from my trip and started looking through the receipts, I found multiple instances of being double or even triple charged for some things. I am extremely disappointed and will not use the app for payments again.
It’s okay. I was expecting more since the park/hotel staff are trained to direct people to the app. I liked having access to menus for food venues. The map feature never worked for us which was disappointing. The park can be difficult to navigate as the big “you are here” type kiosks are no longer around. I would love for the app to offer a green check to use for “did it/visited venue” in addition to just the red heart for favorite, so you have a working “To do list.”
A jack-of-all-trades app, but master of none. I think they had to many good ideas to get into this app, but they could not execute most of them. The only thing that worked was the wait time. Placing orders and even paying from this app is a hit or a miss. I could not get the interactive map to work and tried two phones. How can one locate places, suchs as restrooms, if the map does not know where I am?
The Android App is VERY slow. When I open the App it takes about 1 minute before the Dashboard displays. When I navigate to other areas of the App there are additional delays for each step. Fix this obvious performance issue, Universal. 5/22 Update – The App now opens instantly and all pages load immediately. Great job!
In 5 minutes of thinking could come up with a half dozen improvements to make the app more useful and user friendly. Provides decent basic information, though. Since I went to the parks with family and friends, I would have liked to be able to see their locations on the map and directions to their location. I would like the ability to get walking directions from my location to another attraction.
The app is a must but it can get annoying at times. The user interface could be better and I feel they could add features that could greatly enhance the park visit ESPECIALLY when your waiting on a line for 60 minutes. Trivia, mini games and a point to prize system of some kind. Imagine, rack up points from walking or waiting on line and get free buttons, stickers, merch or whatever. I would visit TWICE AS MUCH! Hell, they could even go the route of pokemon go or something. Wait times are bad!!!
The app has some good and some bad. I had no issues adding tickets and the wait times were always accurate. However, the mobile food ordering and purchasing express tickets just doesn’t work. On wifi or mobile data it never loads. If you want a map of the park or quick access to wait times, the app is fine. Just don’t expect to make any purchases.
There’s room for improvement with this app. There should be a way to view photos taken at the park in the app. I’d prefer if the wait times were shown without clicking on the ride, just show the wait time not the icon. Also, it’s hard to select the ride or restaurant I want because of how small and close together the icons are. Lastly, I wish it would just open up to the map instead of a home page and having to select the map.
This has been extremely frustrating. The app frequently crashes. Once I log into the app, if I close it, I can’t get back in without uninstalling and downloading again. The app will look like it’s loading, but just stay on the title screen. I’ve tried unchecking the stay logged in box, and signing out before closing it. I haven’t found what works yet.
This app is great and made going through the parks much easier. Storing the tickets for multiple people was nice so I didn’t have to keep paper tickets for everyone. We were there for the Halloween event and it helped in deciding which house to go for to maximize our time. It is easy to use with useful filtering options. The only thing I would add to this would be a deeper zoom on the maps.
I found this app to be lacking in a number of areas. For one, it never has bathroom’s listed on the maps, which is a pretty important part of any map for an amusement park. Also, it would have been great if you could filter the dining options by those who take the dining plans, as you can do on the website. You can get real time wait times, which is great, but very few show times were available on the app.
This app is amazing. Being able to see wait times on rides, show times, and your location in relation to everything was great. Also the fact that you could set notifications for when wait times dropped to a certain time and for when shows are starting was really helpful. It helped us plan a really good trip and use our time effectively. I recommend this app to everyone.
App is bad and hard to use. It keeps location on in the background eating battery when not needed. Notifications for show reminders don’t ever fire. UI is crazy hard to use. If you go to max zoom level you still can’t click on icons. Icons on the map don’t match what are in the filters. It’s all very confusing. My recommendation would be to hire a ux designer.
The interface is awful. Wait time notifications didn’t work. The map was so useless we used paper maps instead. You can’t filter rides by park and it doesn’t remember your filter settings for rides, so every time you have to choose them again. You can’t even search for a specific ride. This app needs too many improvements to even list out in 500 characters. Very poor quality.
Almost the perfect product. Map is managable, wait times seem relatively accurate, and the wallet feature would be the perfect addition save for one issue: APP DOES NOT SYNC PASSHOLDER ACCOUNTS WITH YOUR PROFILE WALLET. For such a simple idea of streamlining wait times and purchase power, you would think they would make it manageable for their annual passholders. Such a disappointment! Please address soon!
New update brokeaa few functions. Pixel 4XL, used to work well for virtual queues and ordering food. Now when trying to load virtual lines it just buffers and buffers and buffers without the ability to go back to the previous screen… Forcing us to have to close the app. Premier Pass holder here that would also like to see more functions, like “whats near” me…. And maybe also family locator for family members under the same account also visiting the parks.
Really like this app, it’s great for wait times and the map is very helpful! However, I wish the app had menus for ALL the dining venues and included the holiday/limited time offerings. I’d like to know exactly what drinks are available at the Hog’s Head and Fountain of Fair Fortune, for instance. Especially the specialty drinks and food (ie Hog’s Tea, holiday meals), instead of hunting down blog posts and trying to remember it all at the parks.
Useful app with room for improvement. Wait times can be inaccurate, but the map is simple and easy to understand. Glad to see restaurant menus, since they help to plan the day. Why not add a notification when the Valet is full? That way we wouldn’t have to wait until we get there, see that it’s full, and waste time turning around to head to the parking garage.
This app was very accurate on wait times and if the rides were closed due to weather. It also showed where all the restrooms were. The map was very accurate. I didn’t need to have paper tickets or visit will call. The app had all our tickets on it, and we were able to use the app to park hop. I loved that you could mobile order your food from some of the restaurants. We used it to order our food and it was great! I will definitely use this app in the future!
The app is grate 4 w8 times. Although, the app doesn’t have the navigation thing that Disney© has. Also when ordering food with THE credit card, the app tries to get you to put in your credit card 💳 information again. My friend got frustrated 😡 but eventually figured out that you had to back out and then order your food. Solid 3/5. Could be better, but it still works. 😵
Access control is a mess. Universal Express, My Universal Photos, hotel keys, and park tickets are all separate systems. And 3/4 of them work off barcodes instead of NFC. Compare this to Disney, where everything is combined into a Key to the World and can even be added to Google Pay to be tapped. Please copy your competitor. ^^
Oops Something went wrong, tray again! That’s what you are dealt with, over and over again when trying to add any kind of purchased tickets to account through the app. Very useless app due to non functional problems you encounter. Also, not having a search function in the maps to find specific rides location is very annoying.
The app is good for seeing wait times for rides and as a map but that’s it. It’s very irritating to try to order food with it, and some of the restaurants require you to order through the app. The virtual line tickets for Hagrid’s roller coaster, which is the only way you can usually ride it, are almost impossible to get, even if you log on right when it says they will be available. It is very buggy and frustrating to use.
good app, and smooth and nice map layout. only complaint (that i know they probably can’t control) is to PLEASE up the amount of virtual line passes available for all the rides. this system makes it impossible to ride any popular ride during peak seasons. i think it’d make everyone’s park experience a lot better and less of a headache.
App integration is great but it has to be functional. The only 2 redeeming qualities of the app are the map and the mobile order. The pay function outside of the mobile order is non functional within the parks. Talking to cast members, they were never trained on the app or how it works into their point of sale. It has potential but needs some bugs fixed and needed some testing before rolling it out.
The app logs me out all the time. The mobile ordering is buggy sometimes (like when I hit ‘prepare my order’ and it doesn’t seem to work). Plus, the virtual line reservation has to be done on a separate app which makes no sense. Overall, there’s too many issues with an app from such a big company.
This app is poorly made. It constantly logs me out when I’m trying to do time-sensitive things with it like sign into a virtual queue for a ride or order food. The food ordering is especially annoying, as it tends to not recognize my location within the restaurant and refuse to allow me to order food, claiming I can’t because I’m not close enough to the restaurant (even though I’m literally inside). It’s frustrating that the whole park basically mandates this app. It’s almost useless.
We are season pass holders and usually love this app. Unfortunately the last three days or so it crashes right when you try to open it. We are heading back the beginning of September and hope this issue is fixed or it will greatly affect our trip and experience. Please correct this!
Pretty easy to,although if a ride closes due to some kind of issue, it doesn’t save time because then,you have get,out of line, and pick something else, and sometimes wait just as long, and or longer.
It kind of works, but is clunky. The main issue is it’s impossible to add a payment method to the app so you can’t use the mobile order meaning Looooong waits for food and drink 🤬
I really love this app! Helps me find things easily, and discover new things in the parks. I would give it 5 stars if I could write a review for different restaurants, stores, etc. Other than that, this is a really helpful app for information, scheduling, and management!
It’s great for parks, but it’s impossible to link my credit card, I wrote support team and said it was a known issue for international cards… Incredible for a touristic park. it was one of the best advantages I saw for time managing. Instead I had to spend an hour in line to buy food
Universal Orlando resort is one of the best vacation spots in the entire United States, however this app is one of the worst apps I have ever tried to use. So many usability issues could be solved if they would just do some testing with people actually in the park trying to figure out things. For example, wait times on this app is completely useless. I can look at a map of you but then I have to tap on each one to figure out what the wait time is, and no way to filter out things. SIGH.
I’ve tried using on two of my trips both times it never worked. You have to be onsite to order food but the app is so slow onsite that nothing loads. Totally useless.
It’s a good and necessary app for going to Universal Studios. Really convenient to have your electronic tickets and to purchase food ahead of time while in the parks. The location of some things in the app were a bit wonky. The parking reminder is genius!
You can’t leave a tip for your server if you order from the app while sitting at the table. We ordered from the app and didn’t have any cash on us and felt absolutely terrible when we couldn’t tip. Our server was very kind about it, but she said it happens all the time. It’s useful to have the line times available, but it’d be much better if it had wait time for both the express line and the regular.
So buggy. Tried to add a payment method and it kept saying my cards expiration date needed to be “beyond the current month or after” which doesn’t make any sense because my card expires in 26 and last time I checked its 22! I guess I won’t be giving them any more of my money since my perfectly valid credit card isn’t good enough for them 😉 Hire a consulting team to fix Universal’s TERRIBLE app and equally terrible website!!! There are so many out there that can actually make it work 👎👎👎👎