Good Fortune Awaits with Panda Rewards and the Panda Express® App. Order your Panda favorites on the fly for dine-in, take out, or delivery. And you can earn Panda Points when you satisfy your Panda cravings!
Features:
* Join Panda Rewards and earn Panda Points with qualifying purchases by ordering in the app or scanning your QR code in store or in our drive-thru!
* Get surprise offers and use your Panda Points to unlock more rewards and redeem them for your Panda favorites.
* Order for dine-in, take-out, or delivery and get your food whenever you want—whether it’s ASAP or scheduled for later.
* Save and reorder your favorites with a single tap in your account!
* Having a party? Our catering options are second to none. Just pick your sides + entrees and we’ve got you covered!
The app works pretty well for me. The “offers” are kind of obnoxious, because it gives you deals for things not in the app, but it shoves them all in your face at once. It’s a minor complaint but still there. I suspect that all of my other issues with the app being slow are more due to cell service in my area being awful than anything wrong with the app, so 4 stars.
App revisions are much better. Still, the monthly reward cannot be unlocked. I’ve ordered thru the app over 3x this month (all over $15 and without using any rewards) and it still says to “unlock the reward with a qualifying purchase,” but doesn’t say what a qualifying purchase is or why my existing orders aren’t qualifying, although my orders show in the app.
App is fine. Needs an option to cancel orders, at least ones with preset times. Accidentally placed an order an hour ahead of when I wanted to and had to wait that hour. Also if you have issues using gift cards, if you’re copying and pasting from your email it’s adding spaces into the numbers and cutting off the last 3 digits. Remove the spaces and type those 3.
Someone used the card on this app to order three separate times, back to back, two for pickup and one was delivery. They even had the nerve to add their address to the list of addresses and their store as a favorite. There is no way to dispute charges on the app and it glitches when I try and change my password. I have at least been able to delete my saved card.
The app would not take more than one order. Try as I may, I could not get my second order in. I even rebooted my phone making I had too much never used up or something whatever. I tried many times I tried to call the restaurant. They had no staff available to take calls. After my third attempt at ordering, I did get my order to go through. And I have to tell you that the delivery process was seamless and very quick! Great service great food we are extremely satisfied and happy.
Among the worst for food in my experience; if you do basic orders or have a favorite and a location you use over and over, you are probably satisfied. Anything even mildly complicated becomes a time-consuming prod9. For example, I am not interested in having my bank information on another phone app so I purchase and load gift cards to all my food and entertainment apps. This works perfectly fine at AMC, Target, Starbucks, etc. But PE can’t handle it. It’s annoying and frustrating.
Doesn’t give you a survey with your order! Not on the bag, not in the app or anywhere else. It’s like they don’t want to improve. Most of the deals require you to make a purchase. I can’t scratch the latest reward. Cross advertising in the app! I don’t want a free trial of irrelevant apps. Very difficult to get a refund if something goes wrong. Emailed support and they started out by giving me coupons for free meals when I want a REFUND. Had to dispute transaction with my bank
This app did not work correctly on an old Motorola. I think it was an E4 and the menu on the bottom of the screen couldn’t be accessed due to the system navigation buttons (ie home screen). But overall great app for ordering and it doesn’t bombard you with adds like most apps.
I like using this app more than the food delivery apps you get your rewards and it’s great. My biggest complaint is the little room they leave for directions. I also don’t know if it has anything to do with the app or restaurant, but I often get notified that the driver can’t find me. I leave the best directions 29 characters will provide.
I rarely take time to give evaluations of an app unless I think it is exceptional. This app is exceptional! Ordering was easy, choices were clear, information was correct. Very few restaurant apps are of this quality. I stopped using this app when it first came out b/c I could not figure out how to enter my order. Greatly improved since then! Keep up the good work! Update 2025-02-22: Just discovered a serious issue. No way to add a gift card as a payment method on the app. The website is okay
I use a lot of apps for deals and what not. This one feels the cleanest. It looks nice. It’s organized and makes tons of sense. I love the little bits of trivia and the occasional game to get rewards. All in all the app itself is great. The only downside for me is I dont get a lot of deals. Apps like mcdonalds or wendys ALWAYS has a few deals to use.
They definitely differ from place to place, which sucks because you expect that consistency across their board if they’re using the same products. Also, the portions and product availability differ from place to place, which again sucks. Overall, for fake Chinese food, it’s fine.
This app has bugs that need to be fixed! It doesn’t allow you to pay at the end with a credit/ debit card. It has webpage unavailable when you try to type your number in the card and cvc spots. If you pay with a gift card, it let’s you go all the way to checkout then sits and spins never putting your order in. I’ve un-installed and reinstalled app and same results.
I usually order pickup because the items I want to order are from a store further away. If they offered a way to pay for delivery, I’d only be able to order more frequently. Some menu items are only available in specific areas. It may just be me but didn’t we used to get a fortune cookie with every order? I haven’t gotten one in over a year of picking up my orders. Also, check the bag before you start eating! I was given the wrong order yesterday, simple mistake.
The app itself is quite good. The options seem logical and easily navigated. The issue that I have with it is not being able to pick the order up at the window like almost every other vendor with drive through service. I am a disabled vet and every step I take hurts.
Honestly one of the easiest and most convenient delivery apps I’ve used. A little upset that combos don’t come with drinks, and the drink prices themselves are rather high, but oh well. No use complaining when I know it won’t ever change. Getting points is easy, and sometimes you can do minigames to get more rewards, which is pretty cool. My overall rank is prolly about a 3.5 stars but I’ll say 4 for sake of convenience.
They’ve fixed the optimization issues lately, but the rewards system is pretty lackluster, and offers are only available like a single week out of the month. They can be pretty good, but they’re usually really specific, and they don’t last very long. Odd choice when they want to call it the “monthly good fortune.” It’s single use, and it’s only available for like a week.
The flow is not as easy on the app as it is online. Redeeming points is much harder in the app. When redeeming points, one has to use the online option as there is no “use app” option. I found this very frustrating. The app and online constantly ask me for my mobile number even though I have verified it multiple times. My number is not retained online or in the app. This is very frustrating.
They never have any deals. There’s no offers ever available. No online exclusives. It’s kind of stupid. And you get pennies on the dollar for points as rewards. With the blazing ones challenge gone, there’s literally nothing to do or get. Very minimal benefit. I’d say get the 20% off for the first time use and wait for your birthday. That’s the only times it’s worth it.
One Of the only food service apps that work quickly and responsively. Also is one of the few food service apps that can seamlessly find my location and let me place an order online without having to screw around with map settings constantly. This app should be the standard for food service apps, not the garbage we get from others.