An ecobee home learns and adapts based on your needs, behaviors and preferences, offering comfort when you’re there, and peace of mind when you’re away. The ecobee mobile app is simply an extension of this experience. We update the app regularly to include newly released features and enhancements.
Download the app to:
– Install your device with step-by-step instructions.
– Save even more energy by adjusting your thermostat settings and turning off unnecessary lights directly from your smartphone.
– Keep track of the comings and goings in your home with ecobee Smart Security, our smart home monitoring solution.
– Monitor entryways, windows, drawers, and cabinets with intelligent alerts.
– Get a clear view of home when SmartCamera detects unexpected activity.
At ecobee, we value our customers’ feedback. Have a question or a suggestion about the app? Tell us what you think at [email protected]
ecobee. Smart that makes a difference.
I had a lot of issues with this app / thermostat for quite a while. Long story short, I reached a very good support person and he fixed everything. The system is running great again. Thanks. Feature requests: I wish that the system could recognize if one room is much warmer and another room is much cooler and then turn the fan on rather than the heat to even out the temperature. Also to have a little more control how long to run the fan rather than just 1 hour, 2 hour indefinitely. Thanks.
This app is terrible at doing the one thing that should be its primary function, changing the temperature. When I attempt to change it, the temperature immediately changes back to the scheduled temp. So I go to change the schedule and I find that the schedule is locked as well. I finally discover that the schedule is set based on the comfort settings. I am able to finally change the temperature be changing the comfort settings. Yay, so intuitive.
I had high hopes for this thermostats and being using two for six months now, but the software is extremely buggy. Vacation mode sometimes decides not to work, changes in the app don’t get saved (but you also don’t get an error message), the external sensors sometimes report wildly inaccurate temperatures, presence detection doesn’t always work, etc. The hardware feels nice and premium, but the overall experience is not great.
I often get a an error message when trying to control the thermostat from the app. I have to get up and change the settings from the thermostat or my desired temperature will not save. App is sluggish and unresponsive. Customer service is also extremely unhelpful after being on hold for so long. Overall I am very disappointed and will probably end up getting a nest.
I’m not sure I trust the information on the app anymore. I’ve had a ecobee thermostat and sensors for 5 years and seen a lot of different things with this system and the app. Lately, I see the status of the thermostat switch between updated (probably) information and outdated numbers. It’s like it’s calling their api every few seconds but somehow caching an old state so the thermostat and sensor temp flips between these two states. It’s definitely a bug that the calculated temp is inaccurate.
The latest update to the app has made everything look discombobulated. The font for what the thermostat is set to is a different font from everything else on the screen. I now have to take extra steps to set the temp now that I have to click the temp for the slider. It just looks weird now, and is more difficult to use.
I’ve used ecobee thermostats for the past 5 years or so. Decent thermostat, but the app keeps going downhill somehow. The UI is meh but I’m used to it. The sluggishness gets really frustrating though. I open the app and sometimes wait 10+ seconds for it to update with my current temp, while it’s still showing what the app showed last time I closed it. And finally, just got an Alexa, and going through the steps to link it from the app eventually lands me on a “page not found” page.
Terrible GeoFence and phone-to-thermostat sync. The ecobee is supposed to regulate according to home and away comfort settings. This does not function, more often than not, and the obviousness of being home doesn’t auto sync (phone data NOR wifi), so the home stays cold. This app has been shiet for a while and the location of menu functions is NOT intuitive.
Just the worst. Instead of thinking about the actual end-user experience and being able to easily manage your “comfort settings” and schedule within two selections of the home screen, this absolute miscarriage of an app hides those options in ambiguously phrased sub-menus in an attempt to prevent you from changing your own programmable settings. To be clear – this app actively tries to prevent you from using the best features of a “smart” thermostat. If I didn’t rent I’d 100% be using Nest.
Have had an ecobee for over a year now and haven’t always had good luck with the app. However, this newest update has changed everything, and it’s amazing. So much easier to navigate and use, and it doesn’t have all the bugs the previous version had. Look forward to seeing this update on the thermostat itself. Will make it so much easier to change the temp and additional settings
Latest update December 14, 2022 has destroyed the app. Galaxy Z Fold 3. Main screen shows no devices connected now. I have to go into settings and back out 2 times until my thermostat shows up. Then I cannot delete the schedule or edit it. It just says something went wrong. Fed up with this.the scheduler was already clunky and unwieldy before this.
I’ve used multiple thermos/apps & this is the worst. 1. You can select vacation mode from the main menu, but have to go through multiple layers to toggle home / away. Doesn’t make sense since most people take a few vacays a year, but leave the house several times a day. 2. No historic data. If I want to see what the thermo has done, I have to go to the web page which doesn’t display well on mobile. 3. App is too focused on pushing other products / services like filter subscriptions.
Would rate it higher if it didnt error all of the time, and also was able to run the fan during windows of time and not just on or off or on for 1 or 2 hours. The interface seems to be the case where they sketched out the user experience once and then convinced themselves that this experience is their brand instead of actually making a great app by paying attention to what the user routinely wants to do, and make that the easiest to do. Even changing the temperature is painfully awkward.
Not found!?!?!?! Every time I try to sign in to the app takes me to a webpage and when I enter my sign in information it just leads me to a page that says “Not Found”. After speaking with Customer Service, turned out I was using Firefox as a default on my phone and that was getting in the way of the app finishing the setup. They got me up and running within a few hours.
Edit: after multiple issues with the app not communicating since I’ve owned the thermostat, and now a continuous outage, all on top of a very not user friendly UI, I regret buying this and should have gone with Nest. Seem to get a lot of “…trouble connecting…” and I have to wait a bit. Also the temperature slider is annoying if you have to slide up to the top as you lose fine control over selecting a temp (same with the physical display) Edit: just keeps getting worse. But no room to explai
App is generally good, decent UI, easy to find and change things. However, like half the time I try to change the schedule or comfort setting, I get an “error while saving. Try again”. Trying again doesn’t help, and neither does restarting the app. Just have to wait a while and hope it works next time. Not a good experience
This has been pretty consistent for me for years. There is one issue that has never been fixed and I don’t know why. Try using geofencing, it’s a joke. You have the worst UI design imaginable – when you try to set the distance you also resize the map making it literally impossible to set the geofence you want. There is no option to just enter numbers. Whoever came up with this design never tried using it. Shame on them. One star because this issue is years old and isn’t that hard.
Extremely, highly annoying!!! When it works out works, but more often than not it doesn’t!! The schedule works fine but if I want to adjust it manually in the app, I have to do it several times before it actually accepts the change. Think I’m going to switch to Google nest. I’ve wanted to throw my phone with how annoying this app can be😡
I wrote you guys an email. Up till the December app update I never had a problem. The thermostat for example is on 64 I put the temperature up to 69 and it kicks on and I go about my business all of a sudden it shuts off I go back to the app it says that it’s set to turn off at 65 no I actually turned it on 69. I did it again to turn it on 69 and sure enough it got to 66 and changed back to 66. It just does this intermittently. Now it’s on 69 and it stayed on 69 this time. Frustrating
Really wish I didn’t buy this thermostat got sucked in by the rebate offer 2 years ago. It’s ridiculous on the temperature adjustment the slide thing is useless unless you don’t care about accuracy. Just went to adjust my fan to indefinitely and it’s not working what a junkie thermostat for such a large price well never again I’ll replace it soon since it’s just not user-friendly in my opinion. I prefer to tap the heat up like my honey-well t-stat it’s way easier to use and works all the time.
Worst update ever. Never lost my update to Wi-Fi before, but since you’re update suddenly my thermostat can’t connect to my Wi-Fi network that is been connected to for 2 years. The interface is horrible on the app. I now have to click on extra screens and numbers to accomplish the same thing I did before with one tap.
Designed by an idiot? I have two ecobee thermostats in the house. After the app redesign it takes six clicks after opening the app to adjust the temperature. It’s ridiculously more complicated than it should be. It’s like no UX testing was performed before unleashing this on the pubic. Quite honestly, I won’t buy another Ecobee thermostat purely because of the app. It really is that bad. Other issues have existed for years. Like you can’t adjust the temperature for a granular length of time.
Looks like someone convinced someone the UI had to be updated to advance their own career. Before it was a simple dragging a number up or down. Now it’s clicking a number, dragging it, then clicking the number again to confirm. How did the extra steps improve things? Sure there’s a plus and minus arrow for those that dislike dragging but that could have been added without burying things behind a confirmation. I like the comfort settings and scheduling but I’m worried they’ll update it as well.
The UI is confusing and therefore terrible! I have two ecobees in my home because I have a dual zone HVAC system. The front page controls I need to have are simple: Set a temperature, set heating or cooling, and one tap into a preset. Instead, I have multiple layers of menus through icons that defy standard convention.. gear means set preset, sandwich icon means a menu of menus where I hit another menu on whether I’m heating or cooling… Really just a bad UI/UX design!
Inherently unreliable. This app continuously errors out when you try to do things. Thermostats are great. App needs some QA. The vacation function is extremely unreliable. if you are using this app on a 2nd home and need remote capability, I would advise against using ecobee. I like the product and would love to see them fix the mobile app, but in its current state, I would not wish this aggravation on anyone.
The app said my light switch was offline so I told the light switch to “Forget Wi-Fi network” so I could reconnect it. The app said to wait until the light turned amber and then continue by pressing “Yes, light bar is amber”. Pressing that bar does absolutely nothing and neither does “Contact support”. My light switch is offline and there seems to be no way to get it back online. Fix it please.
GeoFence doesn’t reliably work and shows it’s in meters even though it’s miles on map screen! EcoPlus overrides manual settings and been not working for months. Tech support is of no help! Makes me “Away” randomly, then I set both to home, it has switched me to Away multiple times. Most recent update broke home/away again. Makes me Away every few minutes!
Update: Keep getting an error trying to change the temperature. At this point I would rather go back to having a dial on the wall. This app needs a redesign. Too many menus for basic settings. Why does vacation have one of the 3 main buttons? How often does anyone use that feature? Put comfort, schedule, or weather there. My sensors aren’t even following the participation schedule. So disappointed with the app and device.
“There was a error while saving. Please try again.” What a pain in the butt. Inexplicably only rudimentary commands can be edited with the app and I have to go to the thermostat itself for other changes. What is the point in that? I should be able to change any setting remotely. Defeats the purpose of a supposedly smart device. In addition, the temperature selection slider is very poorly thought out and never sets the temperature correctly the first second or even third time.
Functional but with couple of major flaws. First is the sensitivity of temperature setting, slider responds super slow and then, super fast. It is not very convenient to move up the setting just couple of degrees. Why not just two icons, one for + and one for -? Second flaw is that not all functions are available as those on the thermostat itself. App tries to look just like the device but fails to emulate it completely.
I tried to like this app and the thermostats but similar to other reviews, I’m tired of the app not working properly. I frequently experience issues where it won’t save the changes made in the app. Temporary temp changes, schedule changes, etc are always suspect and often don’t save. I bought the ecobee thermostat because they have remote sensors when most other smart thermostats didn’t have that option. The competition now has remote sensors and I’m considering buying something different.
The thermostat is a 10/10! This app has a very poor UX and is super unintuitive for such a simple piece of hardware. Do y’all know how to turn on/off the heat/cool/fan of your thermostat? Simple right? Not in this app. Doing these simple things is very convoluted, buried, and takes exploration and lots of clicking. Why is vacation and discover the primary CTAs on an app who’s primary function is to control the temperature of your house. We’re not all going on vacation everyday.
App slow sometimes. Says it’s updating at the top of the screen when I change the temp. And sometimes it does not change the temp and I have to go to the thermostat to change it myself. And after a month of using it’s saying I have to add an ecobee device again. But I already did that when I first installed it. I had nest app before, I liked it much better. The entire screen was turned blue when it was running. Ecobee has a snowflake but it’s grayed out most of the time even when HVAC on
Worked for about 1 week. Geofencing quit working. Spent at least 45 min. on phone with support. The only thing that worked was uninstalling the app and then reinstalling. This worked for a day. Now it won’t work at all. I reinstalled the app several times. All I get is a message saying error while saving. Try again. $250.00 for something that doesn’t work is ridiculous. Especially when support has no idea how to fix it. I do not recommend this product!
Frustrating, and unintuitive. Had a nest learning thermostat installed before ecobee 6. It’s a complete head change in working and managing your A/C. As it gets cooler, the need for the house to stay that cooled is less, and this app makes it hard to navigate/find those settings, and permanently change the temp to meet the new needs. I do spend more time than I like the app because I search like 10 menus to find it.
The last update broke the ability to turn off the fan. I set a fan hold to indefinitely in quick settings on both my ecobees, and now the link to Cancel fan Hold in the app doesn’t do anything. It acts like it’s saving when clicked, but the option never goes away and I can’t turn off the fan. It also doesn’t show a hold to remove on the device, so it’s impossible to turn off the fan unless I toggle away mode or update comfort settings!
This app really works well every time. It’s very much like the interface on the thermostat itself. If you happen to have your phone in your hand and it’s too hot or too cold, you can solve it immediately without getting up. The integration with Amazon Alexa is also excellent, though Alexa seems a little dense sometimes like with everything else. If you have sensors in the house, you can tell from the app if you have company when you are not home. You can set elaborate heating and cooling rules.
Home IQ needs to be integrated into the mobile apps. I upgraded from a Sensi smart thermostat that has usage data easily accessible from their app not even thinking or worried that the usage data might not be accessible in the Ecobee app in a similar fashion. I’m still absolutely stunned this isn’t the case and it’s been like this for years from looking into it. I work in software development and this is unacceptable form a UX standpoint.
v9.18.2: Geofencing still has issues. Latest update allows turning on geofencing and saving the setting(s). When arriving it never sets to Home. When leaving it sometimes sets to Away but it’s 30+ mins after leaving. I have location setting set to precise and all the time for the app. When their server goes down your thermostat is no longer WiFi. BRING BACK THE BEE ICON!
Why do you guys keep jacking with the fan control? With each update it changes back and forth. We only need the fan to have the auto/on toggle. That’s it. “Fan hold” is useless. It either needs to run automatically when the system is on (a/c or heat), or it needs to be able to be turned on/off manually to move air. This is Thermostats 101, people. What programmer keeps changing this capability on the thermostats and the app? Stupid…