The myQ smart access app allows you to easily open, close or check the status of your garage door, commercial door, gate or myQ home lighting from anywhere using your mobile device. The myQ app supports myQ-enabled products from Chamberlain, LiftMaster.
Additional Features:
• Set up smart access alerts that notify you when there’s activity
• Set schedules to close your garage doors or gates or to have your lights turn on/off
• Grant access with myQ Guest
For myQ smartphone control you need one of the following products:
• A Wi-Fi garage door opener enabled with myQ technology
• A myQ smart home accessory to upgrade a non-Wi-Fi garage door opener
Find more smart access products compatible with myQ:
• Yale | LiftMaster Smart Locks
• LiftMaster Smart Garage Camera™
• Amazon Key for Garage
To upgrade your existing garage opener with smartphone control, visit www.myQ.com for accessory options.
Set up was difficult. I had to climb up and down the ladder multiple times, pressing the learn button, to finally get the app and the doors to communicate. More recently, there is a long delay for app notifications. Just today, I measured 29 minutes from the time I closed the garage door, to the time I was notified of the closure. I have tried everything, including turning off battery optimization, granting all permissions, etc. Without timely notification, this app is useless.
Update: I’ve been locked out of the app too many times now. Not sure if there’s some developer updates coming, but it’s getting annoying not being able to use this when I need it. Very convenient until someone runs past the sensor while in the process of closing the garage. Then it becomes a pain. The app shows the garage is in the closing process spool, but it never completes it. I have to close the garage manually, then the app resets.
The app works ok when it works, but often re-sets and makes me log in before I can use it. When it is my only garage open option and I’m in a rush, this is obnoxious. It also won’t stop asking me to add Amazon deliveries, which I don’t have a need for but can’t seem to get rid of the ask. If the internet goes down, I have issues. If the app updates, I have issues. If my phone updates, I have issues. Wish the garage door opener came with two remotes because this app is annoying.
Works great, when it works. I occasionally get a can’t reach server message. I have to log out, then back in. Functions pretty well otherwise. The UI is a little clunky but is ok. It could be improved. I think the garage door part is less problematic then the camera part. I have both. I’ll change my review if things improve.
Very easy to set up and use. Randomly disconnects from my phone every once in a while but is easy to re-login. Love having the Amazon Key feature! No more worries about stolen. I would love to see the notification options expanded a little. Being able to choose to receive notifications based on who is opening the garage door would be nice. I do not need a notification when I open the door myself, or it’s opened from inside the garage. I would like to be notified for Amazon and my kids.
Still a problem connecting every single time I have to update or change WiFi hardware. After a few years of this it’s crazy they haven’t made this more user friendly. Almost 30 years in IT and I’ve never seen an app this hard to connect to WiFi with EXCELLENT 2.4Ghz signal. I get to the log into account and it keeps erroring out. Definitely won’t be buying this brand in the future.
None of the networks show up on it, and I have plenty of neighbors, have moved the router in the same room, tried multiple phones, etc. Just doesn’t connect. I was able to get the opener connected to the internet using the old install method, but this is no longer supported to add an opener to the account this way. So it’s definitely the app that does not work, not a network problem. Didn’t work on iphone either.
I have 2 of these at 2 different locations. I love them and will buy more. I like being able to adjust the notifications separately for the different properties and love being able to set a close by time in case I forget. If I ever need to check on it, I just need to open the app which has been very reliable and problem free. Have had them for 2+ years with no problems.
11/6/22 – latest updates seem to have fixed all connection issues. It’s working well. 9/24/22 – app has gotten even worse. Has disconnected from WiFi completely now. Guess I have to set it all back up. Very frustrating! I love the convenience this app offers. However, it has given me multiple “offline”notices for one for the other garage door openers in my shop. I know the wifi signal is good and only one opener at a time does this. Fix this, and it’s a great little app!
App has been extremely reliable for years now with two different garages. I love the ability to be notified every time it opens and closes, it’s one of those features that I couldn’t go without in the future. My biggest problem over the years is its ability to connect to Google. Subscription / monthly fees to connect to smarthome’s is ridiculous. It used to be some ludicrous price (for simply working with Google or IFTT.) Now it’s only ten bucks a year, yet everything else does this for free.
App worked well for a couple of days. It went offline all of a sudden. Removed the device from the network. Reinstalled the app. Nothing I’ve done has been able to bring it back online. I read about these issues with the most recent version. I would love the ability to install the previous version to see if this issue still exists with it. As of now this app is completely useless.
Just buy a garage remote. Like others have said, when it works, it works well. In my case, it work great in the morning when I’m leaving for the day, no real issues. That all changes the moment I leave my house, where now, even if Im connected to Data, the app just does not work. 60 seconds after the app opens, just to be taken to a screen that says my phone can’t connect to the server, and I must be offline, to then get fed a push about the garage door being opened because I used the keypad.
Pretty awful, honestly. It becomes unusable with a “failed to connect to server” message often, wothless for days, despite the fact that it has great connectivity to router and my phone does as well. It logs out often, and it doesn’t work with google assistant or autofill. It doesn’t have widgits. It’s slow to open the app (compared to other devices) and doesn’t have fine-grained notification options or channels, so notifi. Spam.I previously had a meross device and app with none of these probl
When it works it is amazing. Initial setup was horrific. On phone with tech support for 2 hours to set up. Original sensor went bad after a year. They replaced for free. For past few months I have sensor problems. I replaced battery worked for a week or two. Just disconnected from internet and logged out and back into my account; working for 1 day 12-7-2022. No great hope, it will “malfunction” again! Update: It only took 3 days and it is malfunctioning again!!
All of a sudden I have the same issue as “Cat Sunn”. This app has worked fine for about 1.5 years and now all I get is “There was an error connecting to the server. Please check you connection and try again.” It quit taking either my login or my fingerprint. I’ve uninstalled the app and reinstalled it. Same message about not getting to the server. Frustrating! Maybe I can talk to a live person somehow. UPDATE – I have not had any issues since what I reported before. It has been working fine.
Update: app stopped working for 2 days. Had to sign out and in again to fix. It asked me to rate again, so I’m rating it lower 🥴 original review: Garage open/close notifications are a little slow — sometimes as much as 10 minutes. There’s no way to disable them when I’m physically home. But door reliably opens and closes. “Pet portal” inside the app shows me some weird error message about needing to upgrade my browser to Chrome.
Works OK – one issue. Why can the sensor report a low battery to the app but can’t recognize when a fresh battery is installed? Door has gone up and down a dozen times and still hasn’t reset. Doesn’t seem to be a difficult thing to build into a bug fix release! Please make a PRIORITY! A simple battery change should not require a complete resetting up of hub and app. If developers can’t recognize a strong battery and reflect correctly in app as Ring app does, users (customers) are not a priority.
The app constantly loses authentication session and I have to re-login every time I use it, even if my sessions are 15 min apart. The app cannot keep track of the state of the door – confusing open and closed. There’s no way to turn off the annoying beep when the door closes in configuration. Very frustrating.
MyQ integrates with Amazon Key so you can have packages delivered inside your garage. It also integrates with Ring. BUT, it does not integrate with Amazon’s Alexa!!! It will notify you when the door opens or closes. BUT not if the door remains open! Oh, also the app refuses to work on wifi any where. At our house or at my office. I have to disconnect from wifi any time I want to use it.
I like how everything is now linked through wifi and I can set a schedule. It gives me peace of mind knowing I can always use my phone if my remote battery needs replacement. I would like to see an automatic close function after a set time period of it being opened. Push notifications have been lagging by about 7 minutes after door is closed.
It goes offline a lil too much, But it was telling me (by it not staying online) that I had a bigger problem than it itself. (It turned out that I had a short in my lazer sensor) after fixing it(bare wire) the hub went Online immediately by itself. So check everything that goes into or tied to this device before calling it quits, guys. This is a strudy piece of equipment that as long as you have a solid connection you won’t have to worry about it dropping connection and not reconnecting itself
Loving it. The unit for the garage door cost me about the same as a single garage door remote, but now everyone in the family can access it. Plus our online purchases can be placed inside the garage instead of outside in the weather where it can be stolen. Connectivity issues once upon a time but once I upgraded my wifi router, which needed to be done anyway, it has worked flawlessly since.
Update:. Updating to 3 stars now that I was able to figure out a workaround, and was able to successfully complete my garage door registration on the MyQ app using my old LG V30 Android. Seems the issue is with the MyQ app not being compatible with my Pixel 6 Pro. –————— Can’t change wifi. App refuses to connect no matter what I do. Might need to go back to my old Nexx device. At least that was stable, and setup was easy.
Works great when it works. I wish it had more functionality. Edit: worked great for a bit now it’s extremely slow and has no functions I called them about. Since the last update this app has become the worse app I’ve ever used. I launch the app and it acts like it’s going to start then it goes to a white screen. After about 3 mins a window pops up saying the app quit working. I have sent feedback at least 6 times with absolutely no response. Please find someone else to develop this app.
Initial setup of the wifi was confusing, the instructions on the app were wrong and behaved completely differently after I dug out the correct instructions online. All said it works great now, and I actually like the app, it shows open/close history by time/user If you get an error about device not in provisioning mode during setup or after power loss, you have to cycle the door opener completely by opening and closing the door fully before the opener will enter wifi mode and reconnect to wifi.
I have not had a good experience with this app. The idea is cool but once you connect the app to your garage door, it’s over. Congratulations, you can ONLY use the app to close your garage. I freaking hate it. I hate pulling out of the garage and not being able to hit the close button on my remote, instead I have to pull my phone out and close it. Oh, and it doesn’t let you disconnect it once you’re in. It’s the garage version of your gym membership.
The app really pushes Amazon garbage, it also disconnects about once a week and I have to log out and log back in again just to access the app. Requires a subscription to do anything but the most basic tasks, and it doesn’t have any Google home integration, just Google assistant, which is frustrating to use.
Nice app for managing the garage door remotely and setting schedules to make sure the door closes at night. However, there should be a push notification to alert me when there is a problem. Yesterday, my garage door was open all night, even though I have a schedule that should close it at night. In the morning I opened the app and there was a “excessive closing force” error. I need to know this information in real-time instead of when I open the app.
After updating the app, I lost all my devices!!!! Tried to reconnect via the app for my wall opener and after I enter in my wifi password, it fails. I tried adding as hub and gateway per their recommendation and still failed. Don’t you test this????? App is completely useless now!!!!! If I can get this working, will never update the app. If it ain’t broken, STOP FIXING IT!!!!
When it works, it works well. But I have had trouble getting door opener and phone app to work after a power loss. I have to go through the whole process over again. If you change phones it is worse. I set up a new phone and it worked, but a few days later it just stopped working. Software seems clunky and unnecessary difficult to sync devices. Wouldn’t buy another knowing what I know now.
Love the features and customer support. Had a recent issue where the app knew my garage door opened but not closed. Called for support and was told to move the sensor. This had been in the same place for years, so it made no sense. Not sure why but moved the sensor to the other side of the door and problem solved. Been working every since. Was asked to move the hub but if that was the case they need to include a longer power cord.
Setup won’t work on 5 different Samsung phones. Setup works through a non-Samsung phone. Once I login on Samsung, everything works as expected. I changed my wifi name and password and it becomes impossible to reconnect it with all my Samsung devices. In the end, I went back to my old wifi credentials. Each time I get to the point of connecting, the app causes my device to lose access to wifi connection and the app won’t connect. Please, fix the issue
Horrible app! Notifications are inconsistent. Most of the time, they don’t come through until several-60 minutes later, even though I have it set for them to come through immediately. Opening is pretty consistent with the app. Using it to close is very frustrating. If you go from WiFi to mobile data, it shows you’re logged out when you open the app. I have to close the app, shut off my wifi to make sure I’m on mobile data, then reopen the app. It now shows I’m logged in.
Constantly breaks. I have to reinstall this app every time one of the responses doesn’t come back, which is often. If I’m lucky I get a solid day. It’s making me think about rewiring my whole house to an app that works. Even when the app does work it’s a two stars at best because the user interface is difficult to use and most of the integrations fail. Not to mentioning the scheduling seems to fail regularly. I’m just glad I don’t rely on any of MyQ’s products to work.
Too many times it has hiccups. Worked well in the beginning, but lately been not connecting, asking me to login, especially at the worst times, and just closing it and restarting gets it back on, worst of all, when it shows the door is open and it isn’t. If it weren’t that I had a camera to double check, it would’ve been very inconvenient and a safety issue.
App has been working great until this evening 9/29/22. Now it doesn’t work at all. Has issues even being able to sign in, and this is after reinstalling the app. 9/30 – app is almost working. It just doesn’t allow or recognize my sign-on info, and so we in an endless loop of seeing the device to not being able to login. Which was better than yesterday. Just install previous version that worked just fine (for me at least).
I would describe this app as mediocre: not great, not terrible. If you make any mistakes during setup, you have to start over from scratch, and help functionality is worse than useless: it takes you to a purchasing page rather than a help page. Also, notifications are not granular, so you either get all notifications or none, whereas I would prefer to be notified only if the garage door has been open for any extended period. For basic functions, though, the app seems to work fine.
Doesn’t work. Won’t stay connected long enough to link to my wifi. The program is too slow and not smart enough to time out faster so I’ve wasted a ton of time trying to get this thing to connect and each try takes 5+ minutes. Terrible program, terrible troubleshooting within the step-by-step instructions. If I could give it 0 stars I would.
WAS working….until the latest update. Now is basically useless. I’m really upset about it. My app only tells me that my garage is closed x 8 days. Well it’s been opened & closed numerous times since then. It will let me close it, but then it spins and I cannot open it again. I am unable to tell the status of my garage door when I’m not home. I messaged and have been unable to get any help with it. Ive tried deleting the app, resetting the whole system, & our wifi. Waste of money at this point
Excessively long terms of service. I had configured the application to not send me notifications of garage door opening and closing but an update changed that setting. In order to turn it off again I had to agree to the new terms of service which is SEVENTY CLAUSES LONG. It covered dozens of pages of small print on my phone It seems to be designed to prevent people from actually reading it. I label it consumer hostile.