ADP Mobile Solutions provides you with an easy and convenient way to access payroll, time & attendance, benefits, and other vital HR information for you and your team.
– All the features listed below may not be available to you. If you have question, review the FAQs in the Settings menu in the app.
– This app is available to the employees and managers of companies that use the following ADP products: Workforce Now, Vantage, Portal Self Service, Run, TotalSource, ALINE Card by ADP, Spending Account, and select products outside the US (ask your employer).
Key Employee Features:
• View pay & W2 statements
• View & request time off
• Track time & attendance
o Punch in/out
o Create timesheets
o Update, edit, & approve time cards
• View pay card accounts
• View benefit plan information
• Contact colleagues
Key Manager Features:
• Approve time cards
• Approve time off
• View team calendars
• View executive dashboards
Security:
• All application requests and transactions are routed through ADP’s secure servers
• All network traffic between the mobile device and the server is encrypted
• All employee information cached on the mobile device is encrypted
• Username and password protected
• Login sessions time out from inactivity
• Accounts locked out with excessive login failures
• Fast and easy login with Biometric Authentication
• Recover or reset forgotten user IDs and passwords
Supported Operating Systems
• Android 6.0 or higher
Investment options are available through the applicable entities for each retirement product. Investment options in the “ADP Direct Products” are available through ADP Broker-Dealer, Inc. (“ADP BD”), Member FINRA, an affiliate of ADP, INC, One ADP Blvd, Roseland, NJ 07068 (“ADP”) or (in the case of certain investments), ADP directly.
Certain advisory services may be provided by Financial Engines™ Professional Management, a service of Financial Engines Advisors, LLC (“FE”). FE’s service are made available through connectivity by ADP, however, FE is neither affiliated with ADP nor any of ADP’s affiliates, parents, or subsidiaries, and is neither endorsed nor recommended by any ADP entity.”
Something seems to be down. Not sure what is happening, but the Adp app just keeps loading when I try to log in, and it’s loading for minutes at a time. It says biometrics recognized, but then the wheel just keeps spinning. Edit: Thank you. I have tried all those things before giving a review. I finally got it to work by pressing home, then opening the app again, while it was trying to login. It still works now.
This app is slow to load and doesn’t work half the time, forcing me to sign in or out late, so that I have to go to the accountant to get my payroll fixed. They don’t have an option for adjusting your sign-in time or sign-out time either like QuickBooks does, so you can’t do it yourself. The website hardly works either, and I often have to reload over and over again just to sign out. You need to fix your app.
I’ve had a poor experience overall. The interface is a bit clunky, and the app became completely useless after they started advertising their Wisely card. I can’t view my checks, pay history, nothing anymore – not even from the home screen! At best it redirects me to a Wisely ad. I see in other pages that I’m successfully logged in and can view my co-workers, so I’m not sure what the deal is. It’s been weeks.
Should be zero stars but it won’t let me. The app is not fully functional. You can’t contact anyone at ADP to report issues with the app interface either. Tried changing my address several times through the app and it will not allow you to put the state in almost like the code wasn’t complete before they launched it.
Stop. Changing. Things. That. Work. Just. FINE. I don’t like the update layout, I really miss having everything laid out on the home page. Intuitive UI really just gets the short end of the stick. What’s the purpose of changing the homepage layout anyway?? And I know I’m not the only one who gets reasonably upset when the update makes unnecessary changes to the interface.
Horrible app. The website just changed to be worse than the app. I am not sure if it is not Android friendly, but you can not navigate through this app as well as you can on a laptop. Most pages are cut off, even when I rotate my screen. The timecard page and requesting time off are the pages I have the most trouble with.
It should be easier/more obvious how to request time off. The only reason I even have the app is to request time off since you can’t clock in or out on it (which is totally understandable), but if you don’t know you have to swipe through options (which is NOT labeled or obvious in ANY way), you wouldn’t be able to find it. I only found it the first time because I was frustrated and tapping on everything, and I’m usually pretty good with technology.
What have you done? I don’t understand, I’ve never seen a more useless and broken update. It looks like a downgrade to what you were using previously. Which was perfectly fine and didn’t need to be updated. But this, this is just a mess. Pages don’t display properly, when navigating to a previous page the app just starts to flicker in certain spots within that page. Everything is just worse.
Password API for the password manager is either broken or missing. I have to manually type my password in every time I access it – and it’s a strong google password, so I’m not going to remember it. It’s been this way all year (since we adapted this at work). This is opposed to how every other functioning app works. Would be really nice if this were fixed. The password API works in the website though, so don’t get why it does not work for the app. And yes, reinstalled it several times.
This app is so confusing and hard to navigate. Not only that, but when I am watching my training videos, the app logs me out right in the middle of watching because it counts it as inactivity, but I make sure to tap the screen and pause the video sometimes to show that I am still watching! Also, I cannot find things on the website that are on the app because they’re not in the same place. I hate the layout of this app. Someone needs to redo the whole thing because at this point I am pissed off.
Very buggy. It applies a dark theme if your device is set to dark theme. This makes text impossible to read in the app. There’s no setting to set it to light, so I’m forced to change my device to light. I can’t input an emergency contact phone number. Had to use the website. It’s bombarding me with ads for Wisely. I’m trying to onboard and the app crashes while I’m trying to read really long documents. I have to start onboarding all over to get back to the document.
This app is not compatible with password keepers. Having users type long sequences of numbers is a good way to get frustrated users. It consistently got the numbers from the picture capture wrong. It timed out while I was trying to copy the numbers from my banking app into it and you can’t paste into some of the fields. To top it off to signed me out in the middle of typing this review WHILE TYPING IN THE APP. I’d give it zero stars if I could and I regret work forcing this on us
In app asks for feedback about the new layout, but feedback will also be forced to be sent to your employer. With that said I refuse to give me feedback. Here though I’ll say your app always has issues and changing the layout is just confusing. Also you can’t leave the app and come back without many buttons rendered useless forcing and sign out sign in. Fix the app before you make changes otherwise your just putting a band aid hoping a leak doesn’t come of it. That leak is happening. Fix it.
When the app works, it works okay. About a good 30% of the time when I try to view anything such as a schedule or timecard in the app, all I get is a loading screen or a screen saying “Looks Like Something Went Wrong Here.” I double-checked to make sure I had internet connection, which I did, and it wasn’t working.
Well certainly change my review to five stars because I love ADP overall, but this new update removed the mobile option to approve time cards. This is a bare minimum necessity, not a bell and whistle. Also, with all versions of ADP mobile app, biometrics should be a one-step simple process. I often have to move through three separate steps/menus in order to use my fingerprint. This is behind the times, because other apps use biometrics where it’s a one and done finger scan.
The new update is garbage. It was so easy for me to clock in before with the clock where you just moved the hands on the clock instead of manually punching in numbers, but now I have to manually type my start and end time, when before the interface automatically opened to the time that it was when I opened it. It was much simpler. In general, the new timecard layout is worse and I wish I still had the old version 🙁
Give back the old GUI! I do like being able to punch in times manually and not have to futz with a clock, that’s about it for this update. Bad performance on Samsung Galaxy A53, hangs and crashes, moving things around so I have to spend 5 min figuring out where I can punch in my time, the most common feature used on thus app, period was a very poor idea, but everything has been moved on top of that.
Latest Update is horrible! Please go back to the previous layout! I cannot do things as easily as the previous version. Everything has been moved and navigation through the app is ridiculously frustrating and the ease of input is gone. Please give the option of the previous layout. Don’t fix what’s not broken! This is so completely aggravating
Terribly unreliable. I am supposed to use this app to clock in and out of work but it just will not work despite the app being granted all permissions, being on company location for a while, being connected to company WiFi, and location services enabled. The app needs to be killed and reopened and even then won’t work most of the time. It’s worked for me a total of maybe three times. My coworkers have described similar experiences.
In theory this should be a great app, lots of good ideas and features…. But it’s completely unreliable. Sometimes takes 5 minutes to load, sometimes never at all. I waste so much time trying to clock in and out, and still have to have my boss manually input about 1/3rd of my punches. Have been using this for 6 months with no noticeable improvents. I would not recommend this for any business. Would much rather deal with old school paper punch cards.
Convenient when it works IF you get it to work. The app is very laggy and crashes what seems to be 90% of the time. Its rare for it to load any information when opening it. The online format is a lot more consistent and a lot less frustrating to use than the app. Hopefully there is some major maintenance done on the app since when it works its easy to use and understand.
I like being able to clock in from the parking lot, but the app runs slow and everyone says that at work. Even when my internet is working fine on other apps in that moment. Plus, I wish I could send myself copies of my paycheck. That would be fantastic. Sometimes I just miss punching in the regular way. This was an adjustment and it mainly only benefits the employer because they save a ton without having to rent the wall punch unit.
Absolute garbage! Never had issues with logging in, clocking in or clocking out. Now, it seems like every day the app gets slower and slower. It doesn’t matter if I’m on wifi or 4G-LTE with full strength. I restart my phone, exit the app, everything. Just stays on the ADP screen and the circle spins, spins, spins, spins. I did not clock out today because after 35 minutes of trying to connect to ADP servers I gave up. I’m not the only one either. All of my co-workers complain that ADP sucks
The app is very organized in layout and easy to navigate… That is when it actually works. Half the time it takes a ridiculous amount of time to even let me get to the login screen if it ever gets there at all. A majority of the time it just keeps loading and never opens. I haven’t been able to open it in several days because it refuses to let me get past the initial “ADP” screen.
Hands down, the WORST app I’ve ever had to use. I absolutely hate that I have to rely on it to punch in/out of work. They constantly change the clock in/out function, which only punches you in/out half the time. Not to mention takes about 5 minutes to load up. It’s also really cool that when the app isn’t functioning correctly, the physical web address isn’t functioning either.
over the last seven or eight years I have used my phone to punch in and out for my job. this is the fourth and far and away the most annoying time app I’ve ever used. It has a lot of features but they don’t work. It is slow and inconsistent. Sometimes when you press the punch button it punches you in or out but other times it just moves you to the clock screen or you have to punch again. I have no idea how to just add notes, there is a place to put a note and save them but then they just go away.
Constantly tells me I’m not close enough to my location when I’m next to work’s router. Normally turn location on just before launching the app, and i still have to be right next to the router. It always takes at least 1 minute to get a response from attempting to punch in or out. Had an issue where it punched me in and out 16 times in 4 minutes. Works so poorly we were instructed to use desktop version for clocking in and out.
I’d like to meet the MORONS that purchased this app for clocking in/out. it hangs up too much, inputs are slow to confirm. It has wireless server connectivity issues. Sometimes it reads GPS location incorrectly, I have anywhere from 3 to 15 minutes until I can get it to work. A manual time clock is better than this app!!! This time it says I’m not at my designated location. It won’t refresh just an exercise in futility. It’s easier to force stop, uninstall and then redownload and open!!!
After logging into the app. Almost always nothing loads. I’ve tried force stopping it…clearing the cache….clearing the data. Nothing works. It’s slow and works randomly. When trying to punch in for work it’s so slow to load sections I’ve almost been late mueliple times even though I’m actually at work. Whatever the problem is you’ve got to fix it. It’s been like this on multiple devices and multiple versions!!
The app is too feature-heavy and slow to load. I’ve had several instances where the app doesn’t load my employee data, yet I can clock in on the website just fine. I’d like to see this made more lightweight, faster, and reliable. Get rid of the animations. Edit after developer feedback: doesn’t matter if I’m on WiFi or mobile data. I typically don’t clock in where there’s wifi access anyway. I’ve cleared the cache and reinstalled the app, but this only seems to happen on Saturdays for me.
When this app works it is fantastic. However the number one issue is the password reset frequency. It is so often and so difficult to come up with an entirely new password that does not have any characters from the last 20 something previous passwords! I have it set up to access my info by using my finger scan. I don’t understand why it has to be changed so often. I’ve been working on this process for 30 plus minutes and finally was changed successfully only to be locked out!!
ADP would be a great app… if it worked half the time. Something needs to be done about the quick clock because it never works. The only time I can get it to work is if I spam click the button several times to where it’s forced to load. Sometimes even then the app is very slow to boot up, even when I manually log in to clock in. It doesn’t matter if I’m on wifi or cellular data either. It takes too long to load either way which is inconvenient when I’m trying to clock in/out.
App is slow, and doesn’t support autofill or have a PIN option, which takes away from the convenience of clocking in and out on the phone. It also needs a better way to attach your time to specific projects for companies that track time that way; it’s not intuitive at all. (Edit: ADP suggests turning on Wi-Fi calling to improve performance. Not only does that not make sense, it costs extra from my provider. Maybe ADP should just make a good app.)
It’s a solid app for just simple punching in and out, though I feel like adding a few features would probably benefit the app. Adding a way to view and manipulate/add suggestions to your timecard would be an extremely useful tool to have on mobile. Something else worth mentioning is that the app can be rather slow at times, especially when trying to punch in/out which can usually lead to missed or late punches.
Makes me constantly reset my password. Everytime I log in I have to go through the reset password ordeal. And then about half of the time when I go to set my new password it says I can’t reset it to the same thing. I could understand it if I was signing in on different devices but I’m not. My phone is secured with a fingerprint screen lock. A way to turn off some of the “security features” would be nice.
App stopped working after a month or so – now will not load, gives me “server not authenticated” error message, so am unable to log in when working remotely (which currently is most of the time!) This creates huge issues with HR as they have no valid way of tracking my time, other than by running an audit trail of system logins. The app has always been slow to respond, and I found that it often requires two, three or four punches to get it to accept one. This is annoying but at least I was able to clock in. Now, I can’t even do that much. Very disappointing and at this time, extremely frustrating to those of us who are still working and wanting to be paid for our time.
Crashes… constantly… After the previous update, as soon as I input login information, it will crash. Previously it would at least open to the main screen, but would crash if I even tried to see detailed information about pay stubs. This app hasn’t worked well in a long time, and no longer works at all. Using Android 6.0.1 and says it is compatible. Hopefully they fix this issue… will be looking for previous versions on the meantime.
Really Great when it’s working Ive has been using this app for about 3 years and I love it. Only problem is that it constantly has issues. I keep checking to see if there is an update that fixes the problem and it doesn’t happen until maybe 8 months later only for it to work for a bit and have another issue. Now I can’t view my timecard and the time off section is just completely gone. I don’t know what’s going on but if they could get these issues under control this would be perfect
Needs lots of improvements. The fingerprint scanner never works. It doesn’t have nearly as much information and options as the website does. Why can’t I change what I’m claiming on my taxes? Also, it forces me to reset my password a lot. I’ve never had password issues with any website, system, or anything other than this app. Half a year later and not any improvement at all.
I can’t even log in. It accepts my log in info but then the terms and conditions pop up and when I accept them it kicks back an error that it can’t reach the server and logs me out. It does this on every single device I own. Kind of a PITA to keep having to do everything through the website. *edit* There does not appear to be a new version in the app store. Also, where specifically do you think I installed this from to begin with!? *edit*